Practical Handbook of CUSTOMER SERVICE OPERATIONS - Image 1

£150.00

Springer Practical Handbook of CUSTOMER SERVICE OPERATIONS

Name: Practical Handbook of CUSTOMER SERVICE OPERATIONS
Brand: Springer
Price: 150.0 GBP
Availability: InStock

Management Science

About as cheap as it gets. The only time it was cheaper was 3 months ago.

£150 today · all-time low £144 (Feb 2026) · usually £161

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 69 days • 69 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 69 days • 4 price levels

Days at Price

Current Price

Price Analysis

Most common price: £147 (27 days, 39.1%)

Price range: £144 - £165

Price levels: 4 different prices over 69 days

Description

Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.

Product Specifications

Brand: Springer
Format: paperback
ASIN: 1461289114
Category: Books > Subjects > Business, Finance & Law > Management > Management Science
Domain: Amazon UK
Release Date: 05 October 2011
Listed Since: 20 September 2013

Barcode

No barcode data available

Springer Practical Handbook of CUSTOMER SERVICE OPERATIONS

About as cheap as it gets. The only time it was cheaper was 3 months ago.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Practical Handbook of CUSTOMER SERVICE OPERATIONS (Transport Press Title)

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Customer Service Training

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Customer Service Management in Africa: A Strategic and Operational Perspective

Fundamentals of Customer-Focused Management: Competing through Service

Services Marketing Management

21st Century Business: Customer Service, Student Edition

Customer Service in Tourism and Hospitality - 2nd Edition

Springer Handbuch Kundenmanagement - Processes and Loyalty

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)

Services Marketing Management

Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

The World of Customer Service

Customer Friendly: The Organizational Architecture of Service

Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management)

Routledge - Business Success Through Service Excellence

Service Leadership: The Quest for Competitive Advantage

Routledge - Business Success Through Service Excellence

The Routledge Handbook of Service Research Insights and Ideas

Customer Service Excellence A Complete Guide - 2021 Edition

CRC Press - Managing High-Tech Services Using a CRM Strategy

Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)

Managing Customer Experience and Relationships: A Strategic Framework