Customer Friendly: The Organizational Architecture of Service - Image 1

£71.74

Bloomsbury Academic Customer Friendly: The Organizational Architecture of Service

Name: Customer Friendly: The Organizational Architecture of Service
Brand: Bloomsbury Academic
Price: 71.74 GBP
Availability: InStock

Economics

It has never been this cheap. We have no record of a lower price.

£72 today · cheaper than every other day in the last 3 months

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 2 days • 2 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 2 days • 1 price levels

Days at Price

Price Analysis

Most common price: £72 (2 days, 100.0%)

Price range: £72 - £72

Price levels: 1 different prices over 2 days

Description

The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders increasingly recognize the need to offer better service to citizens. This book presents the organizational architecture of customer friendly organizations. How do some private companies and public agencies become customer friendly-by accident or design? Academics and practicing managers know that organizational design affects behavior. This book helps us understand how we develop high performance organizations-in this case, organizations that consistently deliver high quality service. It builds on the theory and application of "systems thinking" to organization design and behavior by showing how products, structure, psychological climate, culture, and leadership work together to produce customer friendly experiences. Beginning with the architectural model, the book offers a series of cases to illustrate the application: hospital, auto manufacturer, airline, hotel, bank, university, and library.

Product Specifications

Brand: Bloomsbury Academic
Format: hardcover
ASIN: 0761837523
Category: Books > Subjects > Business, Finance & Law > Economics
Domain: Amazon UK
Release Date: 15 March 2007
Listed Since: 27 March 2007

Barcode

No barcode data available

Bloomsbury Academic Customer Friendly: The Organizational Architecture of Service

It has never been this cheap. We have no record of a lower price.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Customer Service Management in Africa: A Strategic and Operational Perspective

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Customer Service Training

Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice

Service Science: The Foundations of Service Engineering and Management

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)

Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)

Fundamentals of Customer-Focused Management: Competing through Service

Customer Experience Management: Enhancing Experience and Value Through Service Management

Customers at Work: New Perspectives on Interactive Service Work

Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology

Customer Service in Tourism and Hospitality - 2nd Edition

Service Leadership: The Quest for Competitive Advantage

Service Management: Operations Strategy Information Technology ISE

Springer - The Handbook of Service Innovation - Business Book

Designing Service Excellence: People and Technology

21st Century Business: Customer Service, Student Edition

The Handbook of Service Innovation

The Palgrave Handbook of Service Management

Services Marketing Management

The Routledge Handbook of Service Research Insights and Ideas

The World of Customer Service

Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change