£71.74

Bloomsbury Academic Customer Friendly: The Organizational Architecture of Service

Price data last checked 15 day(s) ago - will refresh soon

View at Amazon

We'll watch every seller, every day. One email when your price arrives.

It has never been this cheap. We have no record of a lower price.

£72 today · cheaper than every other day in the last 3 months

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey
↓ Forecast
where the price is heading next
↓ Statistics
all-time high & low, recent range
↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 76 days · 76 data points (no recent data)

Historical
Generating forecast…
£71.74 £68.15 £69.59 £71.02 £72.46 £73.89 £75.33 26 April 2026 14 May 2026 02 June 2026 21 June 2026 10 July 2026

Price Distribution

Price distribution over 76 days • 1 price levels

Days at Price
76 days 0 19 38 57 76 £72 Days at Price

Price Analysis

Most common price: £72 (76 days, 100.0%)

Price range: £72 - £72

Price levels: 1 different prices over 76 days

Description

The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders increasingly recognize the need to offer better service to citizens. This book presents the organizational architecture of customer friendly organizations. How do some private companies and public agencies become customer friendly-by accident or design? Academics and practicing managers know that organizational design affects behavior. This book helps us understand how we develop high performance organizations-in this case, organizations that consistently deliver high quality service. It builds on the theory and application of "systems thinking" to organization design and behavior by showing how products, structure, psychological climate, culture, and leadership work together to produce customer friendly experiences. Beginning with the architectural model, the book offers a series of cases to illustrate the application: hospital, auto manufacturer, airline, hotel, bank, university, and library.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
15 March 2007
Listed Since
27 March 2007

Barcode

No barcode data available

Similar Products You Might Like

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success
96% match

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Information Age Publishing

£60.43 29 Jun 2026
Customer Service Management in Africa: A Strategic and Operational Perspective
96% match

Customer Service Management in Africa: A Strategic and Operational Perspective

CRC Press

£51.96 08 Jul 2026
Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)
96% match

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Routledge

£29.41 05 Jul 2026
Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice
96% match

Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice

Springer

£62.12 09 Jul 2026
Service Science: The Foundations of Service Engineering and Management
96% match

Service Science: The Foundations of Service Engineering and Management

Wiley

£93.99 09 Jul 2026
Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)
96% match

Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)

World Scientific Publishing Company

£70.95 14 Jul 2026
Fundamentals of Customer-Focused Management: Competing through Service
96% match

Fundamentals of Customer-Focused Management: Competing through Service

Bloomsbury Academic

£37.18 13 Jul 2026
Customer Experience Management: Enhancing Experience and Value Through Service Management
95% match

Customer Experience Management: Enhancing Experience and Value Through Service Management

KENDALL HUNT PUBLISHING

£72.00 09 Jul 2026
Customers at Work: New Perspectives on Interactive Service Work
95% match

Customers at Work: New Perspectives on Interactive Service Work

MACMILLAN

£76.41 11 Jul 2026
Customer Service in Tourism and Hospitality - 2nd Edition
95% match

Customer Service in Tourism and Hospitality - 2nd Edition

£115.00 09 Jul 2026
Service Leadership: The Quest for Competitive Advantage
95% match

Service Leadership: The Quest for Competitive Advantage

Sage Publications

£70.76 10 Jul 2026
Springer - The Handbook of Service Innovation - Business Book
95% match

Springer - The Handbook of Service Innovation - Business Book

Springer

£122.30 15 Jul 2026
Designing Service Excellence: People and Technology
95% match

Designing Service Excellence: People and Technology

CRC Press

£49.89 02 Jul 2026
21st Century Business: Customer Service, Student Edition
95% match

21st Century Business: Customer Service, Student Edition

Cengage Learning

£41.99 15 Jul 2026
The Handbook of Service Innovation
95% match

The Handbook of Service Innovation

Springer

£89.12 03 Jul 2026
Services Marketing Management
95% match

Services Marketing Management

Routledge

£153.78 13 Jul 2026
The World of Customer Service
95% match

The World of Customer Service

Cengage Learning

£85.99 09 Jul 2026
Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change
95% match

Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change

Springer

£45.00 13 Jul 2026
Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
95% match

Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

CRC Press

£92.90 07 Jul 2026
Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change
95% match

Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change

Springer

£58.49 07 Jul 2026
Toward Responsible Service Management: AI and Digital Transformation in Action
95% match

Toward Responsible Service Management: AI and Digital Transformation in Action

£63.64 12 Jul 2026
Advances in Services Marketing and Management: Research and Practice: 5
95% match

Advances in Services Marketing and Management: Research and Practice: 5

Jai Press Inc.

£85.99 13 Jul 2026
Organizational Culture and Achieving Business Excellence: Emerging Research and Opportunities
95% match

Organizational Culture and Achieving Business Excellence: Emerging Research and Opportunities

Business Science Reference

£108.88 06 Jul 2026
Kundenorientierte Unternehmensführung: Kundenorientierung - Kundenzufriedenheit - Kundenbindung
95% match

Kundenorientierte Unternehmensführung: Kundenorientierung - Kundenzufriedenheit - Kundenbindung

Gabler Verlag

£86.20 15 Jul 2026