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£153.65
Sage Publications Service Leadership: The Quest for Competitive Advantage
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Description
Key Features
Develop a comprehensive theoretical framework for managing customer service in changing markets.
Learn to manage the three key variables of service: promise, process, and people.
Gain practical strategies to move from basic survival to achieving excellence in service management.
Build the skills needed to choose the most effective strategy for your specific business circumstances.
Master the step-by-step process required to design and implement efficient service processes.
Product Specifications
- Brand
- Sage Publications
- Format
- Paperback
- ASIN
- 1412913756
- Domain
- Amazon UK
- Release Date
- 30 November 2005
- Listed Since
- 08 December 2006
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