We can't find the internet
Attempting to reconnect
Something went wrong
Hang in there while we get back on track
£150.83
This is the most expensive it has ever been. Walk away.
£151 today · previous high £151 · all-time low £71
Sage Publishing Service Leadership: Quest for Competitive Advantage - Sage
We'll watch every seller, every day. One email when your price arrives.
Price History & Forecast
Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.
Last 60 days · 60 data points (no recent data)
NEW HERE?
Amazon shows you one price. We show you all of them.
Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.
WHAT'S ON THIS PAGE
when this has been cheap or pricey
where the price is heading next
all-time high & low, recent range
name your number, we'll email you
Price Distribution
Price distribution over 60 days • 6 price levels
Price Analysis
Most common price: £74 (18 days, 30.0%)
Price range: £71 - £151
Price levels: 6 different prices over 60 days
Description
Key Features
Service Leadership from Sage Publishing combines theoretical frameworks with practical management strategies for customer service excellence.
The book explores three core service variables-promise, process, and people-to help readers understand customer service fundamentals.
Readers learn step-by-step service management processes that build necessary skills for choosing the right strategy for different business circumstances.
This management leadership guide equips professionals with tools to design effective service processes and lead customer-focused organisations.
Sage Publishing's comprehensive approach covers both survival strategies and pathways to sustained competitive advantage in service industries.
Product Specifications
- Brand
- Sage Publishing
- Format
- paperback
- ASIN
- 1412913756
- Domain
- Amazon UK
- Release Date
- 30 November 2005
- Listed Since
- 08 December 2006
Barcode
No barcode data available
Similar Products You Might Like
Customer Service Management in Africa: A Strategic and Operational Perspective
CRC Press
Service Science: The Foundations of Service Engineering and Management
Wiley
Advances in Services Marketing and Management: Research and Practice: 5
Jai Press Inc.
Customer Experience Management: Enhancing Experience and Value Through Service Management
KENDALL HUNT PUBLISHING
Advances in Services Marketing and Management: Research and Practice: Vol 7
Jai Press Inc.
Service Supply Chain Systems: A Systems Engineering Approach: 8 (Communications in Cybernetics, Systems Science and Engineering)
CRC Press
21st Century Business: Customer Service, Student Edition
Cengage Learning
Service Delivery Manager A Complete Guide
Fundamentals of Customer-Focused Management: Competing through Service
Bloomsbury
Customer Service in Tourism and Hospitality - 2nd Edition
Services Marketing Management
Routledge
The World of Customer Service
Cengage Learning
Customer Friendly: The Organizational Architecture of Service
University Press of America
Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
CRC Press
Service Management
Clanrye International
Winning in Service Markets: Success through People, Technology and Strategy
Scientific Publishing