Service Leadership: The Quest for Competitive Advantage - Image 1

£153.65

Sage Publications Service Leadership: The Quest for Competitive Advantage

Name: Service Leadership: The Quest for Competitive Advantage
Brand: Sage Publications
Price: 124.28 GBP
Availability: InStock

Leadership

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Most common price: £124 (18 days, 41.9%)

Price range: £116 - £154

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Description

Master the complexities of customer service management with Service Leadership: The Quest for Competitive Advantage from Sage Publications. This book offers a comprehensive theoretical framework designed to help you move beyond mere survival toward a true search for excellence in an uncertain and ever-changing market. By focusing on three key variables - promise, process, and people - this guide provides the practical strategies needed to navigate modern service environments. Readers will learn how to navigate the step-by-step process of service management to build a foundation for long-term success. Whether you are looking to design better service processes or choose the right strategy for specific circumstances, this resource provides the necessary understanding and skills. It is an essential tool for professionals seeking to improve their management capabilities and achieve a competitive edge through superior service delivery.

Key Features

Develop a comprehensive theoretical framework for managing customer service in changing markets.

Learn to manage the three key variables of service: promise, process, and people.

Gain practical strategies to move from basic survival to achieving excellence in service management.

Build the skills needed to choose the most effective strategy for your specific business circumstances.

Master the step-by-step process required to design and implement efficient service processes.

Product Specifications

Brand: Sage Publications
Format: Paperback
ASIN: 1412913756
Category: Books > Subjects > Business, Finance & Law > Management > Management Skills > Leadership
Domain: Amazon UK
Release Date: 30 November 2005
Listed Since: 08 December 2006

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Sage Publications Service Leadership: The Quest for Competitive Advantage

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