Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition - Image 1

£91.49

CRC Press Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

Name: Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
Brand: CRC Press
Price: 85.34 GBP
Availability: InStock

Balanced Scorecard

Price History & Forecast

Last 39 days • 39 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 39 days • 5 price levels

Days at Price

Current Price

Price Analysis

Most common price: £82 (18 days, 46.2%)

Price range: £80 - £91

Price levels: 5 different prices over 39 days

Description

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP. Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide.

Key Features

Used Book in Good Condition

Product Specifications

Brand: CRC Press
Format: Hardcover
ASIN: 0849338190
Category: Books > Subjects > Business, Finance & Law > Management > Balanced Scorecard
Domain: Amazon UK
Release Date: 03 August 2005
Listed Since: 05 February 2007

Barcode

No barcode data available

CRC Press Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

Price History & Forecast

Price Distribution

Price Analysis

Description

Key Features

Product Specifications

Barcode

Similar Products You Might Like

Performance Improvement: Making it Happen, Second Edition

Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods

Customer Service in Tourism and Hospitality - 2nd Edition

Quality Management for Competitive Advantage in Global Markets (Advances in Business Strategy and Competitive Advantage)

The Executive Guide to Implementing Quality Systems: A Practical Plan to Achieve the Millennium Development Goals

CRC Press - The Executive Guide to Implementing Quality Systems

Serviceology for Designing the Future: Selected and Edited Papers of the 2nd International Conference on Serviceology

Quality Management for Competitive Advantage in Global Markets (InfoSci-Books)

Interpreting the CMMI (R): A Process Improvement Approach, Second Edition

Public-Sector Project Management: Meeting the Challenges and Achieving Results

Achieving Competitive Advantage through Quality Management

Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition: 48 (Resource Management)

Handbook of Supply Chain Management (Resource Management)

A Practical Guide to Information Systems Process Improvement

Customer Experience Management: Enhancing Experience and Value Through Service Management

Real Process Improvement Using the CMMI

AI Technology in the Service Sector - AAP Advances in AI

Springer - The Handbook of Service Innovation - Business Book

The Handbook of Service Innovation

Service Quality: New Directions in Theory and Practice

Winning in Service Markets: Success through People, Technology and Strategy

Service Industries in the Global Economy (The International Library of Critical Writings in Economics series)

The World of Customer Service

Handbook of Services Marketing and Management