Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition - Image 1

£92.90

CRC Press Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

Name: Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
Brand: CRC Press
Price: 92.9 GBP
Availability: InStock

Human Resources

It has never been this cheap. We have no record of a lower price.

£93 today · cheaper than every other day in the last 3 months

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 28 days · 28 data points (no recent data)

Historical

Generating forecast…

Price Distribution

Price distribution over 28 days • 3 price levels

Days at Price

Current Price

Price Analysis

Most common price: £94 (12 days, 42.9%)

Price range: £93 - £95

Price levels: 3 different prices over 28 days

Description

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP. Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide.

Key Features

Used Book in Good Condition

Product Specifications

Brand: CRC Press
Format: hardcover
ASIN: 0849338190
Category: Books > Subjects > Business, Finance & Law > Management > Human Resources
Domain: Amazon UK
Release Date: 03 August 2005
Listed Since: 05 February 2007

Barcode

No barcode data available

CRC Press Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

It has never been this cheap. We have no record of a lower price.

Price History & Forecast

Price Distribution

Price Analysis

Description

Key Features

Product Specifications

Barcode

Similar Products You Might Like

CRC Press - The Executive Guide to Implementing Quality Systems

Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology

Quality Management for Competitive Advantage in Global Markets (InfoSci-Books)

Customer Experience Management: Enhancing Experience and Value Through Service Management

Springer Serviceology for Services - Selected Conference Papers

Quality Management for Competitive Advantage in Global Markets (Advances in Business Strategy and Competitive Advantage)

Service Science: The Foundations of Service Engineering and Management

EFQM A Complete Guide

Sage Qualitative Research in Business and Management Textbook

Information Technology in the Service Economy:: Challenges and Possibilities for the 21st Century: 267 (IFIP Advances in Information and Communication Technology, 267)

Service Design A Complete Guide - 2019 Edition

Serviceology for Designing the Future: Selected and Edited Papers of the 2nd International Conference on Serviceology

The Executive Guide to Implementing Quality Systems: A Practical Plan to Achieve the Millennium Development Goals

Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July ... (Lecture Notes in Networks and Systems, 266)

Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction (Practical Quality of the Future)

Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction (Practical Quality of the Future)

Integrating Total Quality Management in a Library Setting

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

Healthcare Quality Management: A Case Study Approach

Quality in Education: An Implementation Handbook (St Lucie)

Human Interaction, Emerging Technologies and Future Applications IV: Proceedings of the 4th International Conference on Human Interaction and Emerging ... in Intelligent Systems and Computing, 1378)

ISO IEC 15288 Standard Requirements

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)

Industry Competitiveness: Digitalization, Management, and Integration: Volume 2: 280 (Lecture Notes in Networks and Systems, 280)