£85.99

It has never been this cheap. We have no record of a lower price.

£86 today · cheaper than every other day in the last 3 months

Cengage Learning The World of Customer Service

View at Amazon

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 62 days · 62 data points (no recent data)

Historical
Generating forecast…
£85.99 £81.69 £83.41 £85.13 £86.85 £88.57 £90.29 25 July 2026 09 August 2026 24 August 2026 08 September 2026 24 September 2026
View at Amazon ↗

Price data last checked 29 day(s) ago - will refresh soon

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↑ Price chart
when this has been cheap or pricey
↑ Forecast
where the price is heading next
↓ Statistics
all-time high & low, recent range
↑ Price alert
name your number, we'll email you

Price Distribution

Price distribution over 62 days • 1 price levels

Days at Price
62 days 0 16 31 47 62 £86 Days at Price

Price Analysis

Most common price: £86 (62 days, 100.0%)

Price range: £86 - £86

Price levels: 1 different prices over 62 days

Description

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

Key Features

Used Book in Good Condition

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
20 June 2011
Listed Since
06 September 2010

Barcode

No barcode data available

Similar Products You Might Like

21st Century Business: Customer Service, Student Edition
97% match

21st Century Business: Customer Service, Student Edition

Cengage Learning

£42.44 02 Oct 2026
BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success
97% match

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Information Age Publishing

£60.44 06 Sep 2026
Customer Service Management in Africa: A Strategic and Operational Perspective
96% match

Customer Service Management in Africa: A Strategic and Operational Perspective

CRC Press

£54.54 22 Sep 2026
Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)
96% match

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Routledge

£33.11 18 Sep 2026
Customer Experience Management: Enhancing Experience and Value Through Service Management
96% match

Customer Experience Management: Enhancing Experience and Value Through Service Management

KENDALL HUNT PUBLISHING

£72.00 23 Sep 2026
Services Marketing: Concepts, Strategies, & Cases
96% match

Services Marketing: Concepts, Strategies, & Cases

Cengage Learning

£59.99 05 Sep 2026
Customer Service in Tourism and Hospitality - 2nd Edition
96% match

Customer Service in Tourism and Hospitality - 2nd Edition

£115.00 24 Sep 2026
Service Leadership: Quest for Competitive Advantage - Sage
95% match

Service Leadership: Quest for Competitive Advantage - Sage

Sage Publishing

£150.83 25 Sep 2026
Services Marketing and Management - Sage Publications
95% match

Services Marketing and Management - Sage Publications

Sage Publishing

£155.00 03 Oct 2026
Services Marketing and Management
95% match

Services Marketing and Management

Sage Publishing

£40.99 30 Sep 2026
Essentials of Services Marketing: Concepts, Strategies and Cases
95% match

Essentials of Services Marketing: Concepts, Strategies and Cases

Cengage Learning

£52.39 27 Sep 2026
Services Marketing Management
95% match

Services Marketing Management

Routledge

£153.82 30 Sep 2026
Advances in Services Marketing and Management: Research and Practice: 5
95% match

Advances in Services Marketing and Management: Research and Practice: 5

Jai Press Inc.

£85.99 30 Sep 2026
Customer Friendly: The Organizational Architecture of Service
95% match

Customer Friendly: The Organizational Architecture of Service

University Press of America

£72.48 25 Sep 2026
Service Science: The Foundations of Service Engineering and Management
95% match

Service Science: The Foundations of Service Engineering and Management

Wiley

£97.59 24 Sep 2026
Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
95% match

Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

CRC Press

£95.15 20 Sep 2026
Managing High-Tech Services Using a CRM Strategy - Business Book
95% match

Managing High-Tech Services Using a CRM Strategy - Business Book

CRC Press

£107.99 02 Oct 2026
Fundamentals of Customer-Focused Management: Competing through Service
95% match

Fundamentals of Customer-Focused Management: Competing through Service

Bloomsbury

£33.00 30 Sep 2026
The Service Consultant: Principles of Service Management and Ownership
95% match

The Service Consultant: Principles of Service Management and Ownership

Cengage Learning

£90.30 18 Sep 2026
Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)
95% match

Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)

World Scientific Publishing Company

£70.96 01 Oct 2026
Serviceology for Designing the Future: Selected and Edited Papers of the 2nd International Conference on Serviceology
95% match

Serviceology for Designing the Future: Selected and Edited Papers of the 2nd International Conference on Serviceology

Springer

£109.08 17 Sep 2026
Progressive Trends in Knowledge and System-Based Science for Service Innovation (Advances in Marketing, Customer Relationship Management, and E-Services)
95% match

Progressive Trends in Knowledge and System-Based Science for Service Innovation (Advances in Marketing, Customer Relationship Management, and E-Services)

IGI Global

£168.41 02 Oct 2026
Handbook of Service Science (Service Science: Research and Innovations in the Service Economy)
95% match

Handbook of Service Science (Service Science: Research and Innovations in the Service Economy)

Springer

£151.20 02 Oct 2026
Research Methods in Service Industry Management
95% match

Research Methods in Service Industry Management

Cengage Learning

£81.99 21 Sep 2026