£76.35

Cengage Learning The World of Customer Service

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£82.99 £75.69 £77.28 £78.87 £80.47 £82.06 £83.65 24 November 2025 20 December 2025 15 January 2026 10 February 2026 09 March 2026

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Description

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

Key Features

Used Book in Good Condition

Product Specifications

Format
Paperback
Domain
Amazon UK
Release Date
20 June 2011
Listed Since
06 September 2010

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