£70.96

About as cheap as it gets — within 5% of the all-time low it hit 3 months ago.

£71 today · all-time low £71 (Jul 2026) · usually £76

World Scientific Publishing Company Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)

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£87.55 £69.29 £73.27 £77.26 £81.24 £85.23 £89.21 25 July 2026 11 August 2026 28 August 2026 14 September 2026 01 October 2026
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54 days · current 15 days 0 14 27 41 54 £71 £88 Days at Price

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Most common price: £71 (54 days, 78.3%)

Price range: £71 - £88

Price levels: 2 different prices over 69 days

Description

The success of private sector companies as well as public sector organizations is positively correlated with the level of customer experience they deliver. Outstanding experiences lead to high performance, satisfied customers, and many other positive outcomes. Poor experiences lead to countless negative problems and obstacles within the company and dissatisfied, frustrated customers outside.Given the importance of experiences, substantial resources are invested in improving them. Yet, the results are often disappointing. Companies have a difficult time fulfilling customers' expectations and satisfying their needs consistently, over time. Especially in the digital era we live in. This raises a question: Is there a roadmap that can help people and organizations achieve their experience goals? This book focuses on this issue.This interdisciplinary book offers a holistic, step-by-step blueprint for students, practitioners, and managers interested in understanding how to create exceptional customer experiences and learning how to effectively manage them. A unique model is presented. It includes four parts which are broken down into fourteen lectures. Each lecture deals with a specific topic and includes research-based figures and graphs, practical tools, and easy-to-implement customer-focused actions. Every lecture is one piece of the blueprint and together, they offer a path to experience leadership.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
04 January 2024
Listed Since
05 July 2022

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