Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success - Image 1

£44.70

CRC Press Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

Name: Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
Brand: CRC Press
Price: 44.7 GBP
Availability: InStock

Strategy

This is the most expensive it has ever been. Walk away.

£45 today · previous high £45 · all-time low £39

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 36 days • 36 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 36 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £39 (21 days, 58.3%)

Price range: £39 - £45

Price levels: 2 different prices over 36 days

Description

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book, and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit.

Product Specifications

Brand: CRC Press
Format: hardcover
ASIN: 0367182769
Category: Books > Subjects > Business, Finance & Law > Management > Strategy
Domain: Amazon UK
Release Date: 24 June 2019
Listed Since: 12 February 2019

Barcode

No barcode data available

CRC Press Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

CRC Press - Managing High-Tech Services Using a CRM Strategy

ServiceNow CSM (Customer Service Management) Knowledge Guide

Performance Measurement für das Customer Relationship Management: Controlling des IKT-basierten Kundenbeziehungsmanagements (Wirtschaftswissenschaften)

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Managing Customer Experience and Relationships: A Strategic Framework

Implementing SAP® CRM: The Guide for Business and Technology Managers

Customer Service Management in Africa: A Strategic and Operational Perspective

Customer Relationship Management: Concepts, Applications and Technologies

Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers

Customer Relationship Management: Concepts, Applications and Technologies

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Artificial Intelligence for Customer Relationship Management: Solving Customer Problems (Human–Computer Interaction Series)

Augmented Customer Strategy: CRM in the Digital Age (Innovation, Entrepreneurship and Management)

Profit Maximization Through Customer Relationship Marketing: Measurement, Prediction, and Implementation

Customer Experience Management: Enhancing Experience and Value Through Service Management

Customer Service Excellence A Complete Guide - 2021 Edition

Customer Relationship Management (CRM) for Medium and Small Enterprises: How to Find the Right Solution for Effectively Connecting with Your Customers

Customer Relationship Management: Perspectives from The Marketplace

Professionelles Vertriebsmanagement: Der digitalisierte Prozessansatz aus Anbieter- und Beschaffersicht

Customer Service Training

Contemporary Sales Force Management - Routledge Business Book

Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed (Human–Computer Interaction Series)

Geschäftsbeziehungsmanagement

Fundamentals of Customer-Focused Management: Competing through Service