Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed (Human–Computer Interaction Series) - Image 1

£125.30

Springer Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed (Human–Computer Interaction Series)

Name: Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed (Human-Computer Interaction Series)
Brand: Springer
Price: 125.3 GBP
Availability: InStock

Managers' Guides to Computing

About as cheap as it gets. The only time it was cheaper was 3 months ago.

£125 today · all-time low £123 (Apr 2026) · usually £126

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 76 days · 76 data points (no recent data)

Historical

Generating forecast…

Price Distribution

Price distribution over 76 days • 4 price levels

Days at Price

Current Price

Price Analysis

Most common price: £125 (29 days, 38.2%)

Price range: £123 - £128

Price levels: 4 different prices over 76 days

Description

This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking account or get a health test result. Today, CRM has evolved from storing and analyzing customers’ data to predicting and understanding their behavior by putting a CRM system in a customers’ shoes. Hence advanced reasoning with learning from small data, about customers’ attitudes, introspection, reading between the lines of customer communication and explainability need to come into play. Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers’ frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.

Product Specifications

Brand: Springer
Format: paperback
ASIN: 3030521699
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 09 December 2021
Listed Since: 11 November 2021

Barcode

No barcode data available

Springer Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed (Human–Computer Interaction Series)

About as cheap as it gets. The only time it was cheaper was 3 months ago.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed (Human–Computer Interaction Series)

Adoption and Implementation of AI in Customer Relationship Management (Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES))

Adoption and Implementation of AI in Customer Relationship Management

CRC Press - Managing High-Tech Services Using a CRM Strategy

Artificial Intelligence for Customer Relationship Management: Solving Customer Problems (Human–Computer Interaction Series)

Leveraging AI for Effective Digital Relationship Marketing

Customer Relationship Management: Concepts, Applications and Technologies

Customer Relationship Management: Concepts, Applications and Technologies

Performance Measurement für das Customer Relationship Management: Controlling des IKT-basierten Kundenbeziehungsmanagements (Wirtschaftswissenschaften)

Profit Maximization Through Customer Relationship Marketing: Measurement, Prediction, and Implementation

Machine Learning for Business Analytics: Concepts, Techniques, and Applications with Analytic Solver Data Mining

Auerbach Publications CRM Systems Handbook - Business Guide

Customer Relationship Management (CRM) for Medium and Small Enterprises: How to Find the Right Solution for Effectively Connecting with Your Customers

Customer Relationship Management: Concepts and Technologies

AI and Machine Learning Applications and Implications in Customer Support and Analytics

Artificial Intelligence in Business Management (Machine Learning: Foundations, Methodologies, and Applications)

Customer Relationship Management: The Foundation of Contemporary Marketing Strategy

AI-Based Services for Smart Cities and Urban Infrastructure

Applications and Innovations in Intelligent Systems XV: Proceedings of AI-2007, the Twenty-seventh SGAI International Conference on Innovative Techniques and Applications of Artificial Intelligence

The Role of Artificial Intelligence Applications in Business (Technological Innovation and Sustainability for Business Competitive Advantage)

CRM Goes Digital: Design and Use of Digital Customer Interface in Marketing, Sales and Service (Management for Professionals)

Modern Approaches in Machine Learning and Cognitive Science: A Walkthrough: Latest Trends in AI, Volume 2: 956 (Studies in Computational Intelligence, 956)

Machine Learning for Business Analytics: Concepts, Techniques, and Applications in Python

Routledge Profit Maximization Through Customer Relationship Marketing