£33.11

About as cheap as it gets — within 5% of the all-time low it hit 1 month ago.

£33 today · all-time low £33 (Sep 2026) · usually the usual

Routledge Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

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£33.27 £32.89 £32.97 £33.05 £33.14 £33.22 £33.31 26 July 2026 08 August 2026 22 August 2026 04 September 2026 18 September 2026
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Most common price: £33 (55 days, 100.0%)

Price range: £33 - £33

Price levels: 1 different prices over 55 days

Description

The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: • create fantastic customer service to meet your specific needs • raise the bar for service excellence • become a more effective and efficient facilitator • ensure training is on target and gets results “This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.” Fred S. Anton, Chief Executive Officer, Warner Bros. Publications Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
25 April 2006
Listed Since
05 February 2007

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