£60.89

Routledge Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

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£61.18 £46.68 £49.85 £53.01 £56.17 £59.33 £62.50 10 June 2024 14 November 2024 20 April 2025 24 September 2025 28 February 2026

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23 days 65 days 210 days 285 days 46 days · current 0 71 143 214 285 £48-51 £51-53 £53-56 £56-59 £59-61 Days at Price

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Most common range: £56-59 (285 days, 45.3%)

Price range: £48 - £61

Price levels: 5 price ranges over 629 days

Description

The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: • create fantastic customer service to meet your specific needs • raise the bar for service excellence • become a more effective and efficient facilitator • ensure training is on target and gets results “This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.” Fred S. Anton, Chief Executive Officer, Warner Bros. Publications Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.

Product Specifications

Format
Paperback
Domain
Amazon UK
Release Date
25 April 2006
Listed Since
05 February 2007

Barcode

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