£36.99

MACMILLAN Building Great Customer Experiences

Price data last checked 96 day(s) ago - refreshing...

View at Amazon

We'll watch every seller, every day. One email when your price arrives.

This is the usual price. Wait for it to drop, or tell us your number.

£37 today · usual range £0–£0 · best ever £23

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey
↓ Forecast
where the price is heading next
↓ Statistics
all-time high & low, recent range
↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 635 days • 635 data points (No recent data available)

Historical
Generating forecast...
£44.97 £20.73 £26.02 £31.31 £36.59 £41.88 £47.17 10 June 2024 15 November 2024 23 April 2025 28 September 2025 06 March 2026

Price Distribution

Price distribution over 635 days • 5 price ranges

Days at Price
Current Price
125 days 217 days 135 days 60 days · current 98 days 0 54 109 163 217 £23-27 £27-32 £32-36 £36-41 £41-45 Days at Price

Price Analysis

Most common range: £27-32 (217 days, 34.2%)

Price range: £23 - £45

Price levels: 5 price ranges over 635 days

Description

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
13 September 2002
Listed Since
11 February 2007

Barcode

No barcode data available

Similar Products You Might Like

How to Appreciate Your Customers
96% match

How to Appreciate Your Customers

MACMILLAN

£33.55 31 Mar 2026
Crafting Customer Experience Strategy: Lessons from Asia
96% match

Crafting Customer Experience Strategy: Lessons from Asia

emerald PUBLISHING

£73.99 18 Apr 2026
Customer-Centric Marketing Strategies: Tools for Building Organizational Performance (Premier Reference Source)
96% match

Customer-Centric Marketing Strategies: Tools for Building Organizational Performance (Premier Reference Source)

IGI Global

£156.20 06 Jan 2026
Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)
96% match

Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)

World Scientific Publishing Company

£70.68 12 Apr 2026
Customer Service: Career Success Through Customer Loyalty
95% match

Customer Service: Career Success Through Customer Loyalty

PEARSON EDUCATION

£116.80 26 Jan 2026
BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success
95% match

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Information Age Publishing

£59.72 13 Feb 2026
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships
95% match

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

CRC Press

£60.89 10 Mar 2026
Globally-Minded Marketing: A Cultural Approach to Building Iconic Brands
95% match

Globally-Minded Marketing: A Cultural Approach to Building Iconic Brands

MACMILLAN

£40.93 07 Mar 2026
Strategic Marketing: In the Customer Driven Organization
95% match

Strategic Marketing: In the Customer Driven Organization

Wiley

£53.95 30 Mar 2026
Kundenorientierte Unternehmensführung: Kundenorientierung - Kundenzufriedenheit - Kundenbindung
95% match

Kundenorientierte Unternehmensführung: Kundenorientierung - Kundenzufriedenheit - Kundenbindung

Gabler Verlag

£83.49 14 Apr 2026
Defining, Measuring and Managing Consumer Experiences (Routledge-Giappichelli Studies in Business and Management)
95% match

Defining, Measuring and Managing Consumer Experiences (Routledge-Giappichelli Studies in Business and Management)

Routledge

£128.80 22 Jan 2026
Kundenerfahrungen im Dienstleistungsprozess: Eine theoretische und empirische Analyse: 29 (Basler Schriften zum Marketing, 29)
94% match

Kundenerfahrungen im Dienstleistungsprozess: Eine theoretische und empirische Analyse: 29 (Basler Schriften zum Marketing, 29)

Gabler Verlag

£54.44 09 Mar 2026
Customer Experience Management: Enhancing Experience and Value Through Service Management
94% match

Customer Experience Management: Enhancing Experience and Value Through Service Management

KENDALL HUNT PUBLISHING

£72.00 08 Mar 2026
Leveraging Consumer Behavior and Psychology in the Digital Economy (Advances in Marketing, Customer Relationship Management, and E-Services)
94% match

Leveraging Consumer Behavior and Psychology in the Digital Economy (Advances in Marketing, Customer Relationship Management, and E-Services)

Business Science Reference

£179.71 22 Jan 2026
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)
94% match

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)

Springer

£136.22 14 Jan 2026
Customer Friendly: The Organizational Architecture of Service
94% match

Customer Friendly: The Organizational Architecture of Service

Bloomsbury Academic

£71.74 12 Mar 2026
Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)
94% match

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Routledge

£60.89 28 Feb 2026
Customer Relationship Management Strategies in the Digital Era (Advances in Marketing, Customer Relationship Management, and E-Services)
94% match

Customer Relationship Management Strategies in the Digital Era (Advances in Marketing, Customer Relationship Management, and E-Services)

IGI Global

£167.96 05 Apr 2026
The Service Providers
94% match

The Service Providers

MACMILLAN

£72.70 16 Feb 2026
21st Century Business: Customer Service, Student Edition
94% match

21st Century Business: Customer Service, Student Edition

Cengage Learning

£43.28 15 Apr 2026
Cases on Consumer-Centric Marketing Management (Advances in Marketing, Customer Relationship Management, and E-Services)
94% match

Cases on Consumer-Centric Marketing Management (Advances in Marketing, Customer Relationship Management, and E-Services)

IGI Global

£148.37 18 Feb 2026
Leveraging Consumer Behavior and Psychology in the Digital Economy
94% match

Leveraging Consumer Behavior and Psychology in the Digital Economy

IGI Global

£140.54 14 Apr 2026
Managing Customer Experience and Relationships: A Strategic Framework
94% match

Managing Customer Experience and Relationships: A Strategic Framework

Wiley

£59.83 18 Mar 2026