£26.36

MACMILLAN Revolutionize Your Customer Experience

Price data last checked 13 day(s) ago - will refresh soon

View at Amazon

We'll watch every seller, every day. One email when your price arrives.

It has never been this cheap. We have no record of a lower price.

£26 today · cheaper than every other day in the last 3 months

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey
↓ Forecast
where the price is heading next
↓ Statistics
all-time high & low, recent range
↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 78 days · 78 data points (no recent data)

Historical
Generating forecast…
£51.13 £23.88 £29.83 £35.77 £41.72 £47.66 £53.61 09 May 2026 28 May 2026 16 June 2026 05 July 2026 25 July 2026

Price Distribution

Price distribution over 78 days • 5 price levels

Days at Price
Current Price
8 days · current 5 days 4 days 37 days 24 days 0 9 19 28 37 £26 £41 £42 £46 £51 Days at Price

Price Analysis

Most common price: £46 (37 days, 47.4%)

Price range: £26 - £51

Price levels: 5 different prices over 78 days

Description

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
23 September 2004
Listed Since
23 December 2006

Barcode

No barcode data available

Similar Products You Might Like

Building Great Customer Experiences
97% match

Building Great Customer Experiences

MACMILLAN

£36.99 07 Jul 2026
Building Great Customer Experiences (Beyond Philosophy)
97% match

Building Great Customer Experiences (Beyond Philosophy)

MACMILLAN

£21.35 20 Jul 2026
MACMILLAN - The Psychology of Customer Care Book
96% match

MACMILLAN - The Psychology of Customer Care Book

MACMILLAN

£121.38 23 Jul 2026
CUSTOMER EXPERIENCE MANAGEMENT - THE EXPERIENTIAL JOURNEY
96% match

CUSTOMER EXPERIENCE MANAGEMENT - THE EXPERIENTIAL JOURNEY

Lulu

£48.83 25 Jul 2026
Crafting Customer Experience Strategy: Lessons from Asia
96% match

Crafting Customer Experience Strategy: Lessons from Asia

emerald PUBLISHING

£73.99 15 Jul 2026
The DNA of Customer Experience: How Emotions Drive Value
95% match

The DNA of Customer Experience: How Emotions Drive Value

MACMILLAN

£42.36 25 Jul 2026
Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)
95% match

Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)

World Scientific Publishing Company

£70.95 14 Jul 2026
How to Appreciate Your Customers
95% match

How to Appreciate Your Customers

MACMILLAN

£33.55 12 Jul 2026
Managing Challenging Clients: Building Effective Relationships with Difficult Customers
95% match

Managing Challenging Clients: Building Effective Relationships with Difficult Customers

MACMILLAN

£38.65 19 Jul 2026
Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
95% match

Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)

Red Globe Press

£41.99 16 Jul 2026
BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success
95% match

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Information Age Publishing

£60.43 29 Jun 2026
Wiley Managing Customer Experience and Relationships - 4th Ed
95% match

Wiley Managing Customer Experience and Relationships - 4th Ed

Wiley

£60.95 07 Aug 2026
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships
95% match

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

CRC Press

£61.46 10 Jul 2026
The World of Customer Service
95% match

The World of Customer Service

Cengage Learning

£85.99 09 Jul 2026
Customer Experience: Future Trends and Insights
95% match

Customer Experience: Future Trends and Insights

MACMILLAN

£44.83 20 Jul 2026
CRC Press - Excellence in Managing Worldwide Customer Relationships
95% match

CRC Press - Excellence in Managing Worldwide Customer Relationships

CRC Press

£93.35 27 Jul 2026
21st Century Business: Customer Service, Student Edition
95% match

21st Century Business: Customer Service, Student Edition

Cengage Learning

£41.99 15 Jul 2026
Customer-Centric Marketing Strategies: Tools for Building Organizational Performance (Premier Reference Source)
94% match

Customer-Centric Marketing Strategies: Tools for Building Organizational Performance (Premier Reference Source)

IGI Global

£166.09 11 Jun 2026
Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)
94% match

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Routledge

£29.41 05 Jul 2026
Customer Experience Management: Enhancing Experience and Value Through Service Management
94% match

Customer Experience Management: Enhancing Experience and Value Through Service Management

KENDALL HUNT PUBLISHING

£72.00 09 Jul 2026
Customer Experience Design A Complete Guide
94% match

Customer Experience Design A Complete Guide

£75.97 13 Jun 2026
Routledge - Business Success Through Service Excellence
94% match

Routledge - Business Success Through Service Excellence

Routledge

£38.11 19 Jul 2026
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
94% match

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)

Wiley

£28.98 24 Jul 2026
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
94% match

Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

CRC Press

£44.99 15 Jul 2026