£40.40

Routledge - Business Success Through Service Excellence

Name: Routledge - Business Success Through Service Excellence
Brand: Routledge
Price: 40.4 GBP
Availability: InStock

Managers' Guides to Computing

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£40 today · all-time low £39 (Apr 2026) · usually the usual

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Description

Transform your organization by mastering the principles of customer-centricity. Business Success Through Service Excellence provides a practical roadmap for leaders to drive growth and performance through high-quality service standards. While written specifically for CEOs and executive management, the insights within this text are designed to engage every level of your company. The authors identify the specific ingredients required for service excellence and provide evidence of how leading companies have reached their goals. By studying real-world applications, your leadership team can learn how to implement effective strategies that resonate with customers and improve organizational outcomes. This book uses a structured approach to guide you through the process of building a service-oriented culture. From an introductory framework based on the Unisys model to detailed chapter breakdowns, you will gain the knowledge needed to shift your business focus toward a more customer-centric model. Use these proven methods to help your company achieve lasting success in a competitive marketplace.

Key Features

Executive Leadership Focus: Designed for CEOs and management teams to implement high-level service strategies across the entire organization.

Real-World Case Studies: Each chapter includes two mini exemplar case studies that demonstrate how successful companies apply service excellence in practice.

Unisys Model Framework: Learn a specific framework based on the Unisys model to help your company transition to a customer-centric approach.

Structured Learning Approach: Every chapter begins with a review of key components to ensure clear understanding of service excellence principles.

Proven Success Ingredients: Identify the specific elements that allow leading companies to achieve measurable business success through service.

Product Specifications

Brand: Routledge
Format: paperback
ASIN: 0750660856
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 09 July 2004
Listed Since: 05 February 2007

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Routledge - Business Success Through Service Excellence

About as cheap as it gets. The only time it was cheaper was 3 months ago.

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