£40.40

Routledge - Business Success Through Service Excellence

Name: Routledge - Business Success Through Service Excellence
Brand: Routledge
Price: 42.4 GBP
Availability: InStock

Managers' Guides to Computing

Price History & Forecast

Last 90 days • 90 data points

Historical

Generating forecast...

Price Distribution

Price distribution over 90 days • 6 price levels

Days at Price

Current Price

Price Analysis

Most common price: £39 (48 days, 53.3%)

Price range: £37 - £48

Price levels: 6 different prices over 90 days

Description

Transform your organization by mastering the principles of customer-centricity. Business Success Through Service Excellence provides a practical roadmap for leaders to drive growth and performance through high-quality service standards. While written specifically for CEOs and executive management, the insights within this text are designed to engage every level of your company. The authors identify the specific ingredients required for service excellence and provide evidence of how leading companies have reached their goals. By studying real-world applications, your leadership team can learn how to implement effective strategies that resonate with customers and improve organizational outcomes. This book uses a structured approach to guide you through the process of building a service-oriented culture. From an introductory framework based on the Unisys model to detailed chapter breakdowns, you will gain the knowledge needed to shift your business focus toward a more customer-centric model. Use these proven methods to help your company achieve lasting success in a competitive marketplace.

Key Features

Executive Leadership Focus: Designed for CEOs and management teams to implement high-level service strategies across the entire organization.

Real-World Case Studies: Each chapter includes two mini exemplar case studies that demonstrate how successful companies apply service excellence in practice.

Unisys Model Framework: Learn a specific framework based on the Unisys model to help your company transition to a customer-centric approach.

Structured Learning Approach: Every chapter begins with a review of key components to ensure clear understanding of service excellence principles.

Proven Success Ingredients: Identify the specific elements that allow leading companies to achieve measurable business success through service.

Product Specifications

Brand: Routledge
Format: paperback
ASIN: 0750660856
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 09 July 2004
Listed Since: 05 February 2007

Barcode

No barcode data available

Routledge - Business Success Through Service Excellence

Price History & Forecast

Price Distribution

Price Analysis

Description

Key Features

Product Specifications

Barcode

Similar Products You Might Like

Routledge - Business Success Through Service Excellence

Customer Service Excellence A Complete Guide - 2021 Edition

Designing Service Excellence: People and Technology

Winning in Service Markets: Success through People, Technology and Strategy

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)

Operations Management for Business Excellence: Building Sustainable Supply Chains

Operations Management for Business Excellence: Building Sustainable Supply Chains

Customer Experience Management: Enhancing Experience and Value Through Service Management

Services Marketing Management

Service Leadership: The Quest for Competitive Advantage

Service Science: Analysis and Improvement of Business Processes

Handbook of Service Business: Management, Marketing, Innovation and Internationalisation (Research Handbooks in Business and Management series)

Customer Processes in Business-to-Business Service Transactions (Business-to-Business-Marketing)

The Journey to Service Excellence

Total Quality Service: Principles, Practices, and Implementation (St Lucie)

Superior Customer Value: Finding and Keeping Customers in the Now Economy

Routledge Service Quality Management in Hospitality & Tourism

Service Quality Management in Hospitality, Tourism, and Leisure

The Routledge Handbook of Service Research Insights and Ideas

Shared Services : Adding Value to the Business Units

Customer Experience Design A Complete Guide - 2021 Edition

Superior Customer Value: Finding and Keeping Customers in the Now Economy

Handbook of Service Business: Management, Marketing, Innovation and Internationalisation (Research Handbooks in Business and Management series)

The Road to Servitization: How Product Service Systems Can Disrupt Companies’ Business Models