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£151.26
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£151 today · previous high £151 · all-time low £137
Routledge Business Success Through Service Excellence Book
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Price distribution over 71 days • 2 price levels
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Most common price: £151 (61 days, 85.9%)
Price range: £137 - £151
Price levels: 2 different prices over 71 days
Description
Key Features
This Routledge publication provides a framework based on the Unisys model to help companies transition to a customer-centric approach.
Each chapter includes two mini exemplar case studies that demonstrate how leading companies achieve success in specific service areas.
The material is designed for CEOs and executive management but contains scope that engages the entire organization.
The text identifies the key ingredients of service excellence and demonstrates how successful companies reach their goals.
The book includes an introductory chapter on customer-centricity and a final chapter to conclude the study of service excellence.
Product Specifications
- Brand
- Routledge
- Format
- hardcover
- ASIN
- 1138160091
- Domain
- Amazon UK
- Release Date
- 31 January 2017
- Listed Since
- 21 November 2016
Barcode
No barcode data available
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