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£146.72
Routledge - Business Success Through Service Excellence
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Description
Key Features
Designed for executive leadership, this text provides CEOs and management with the tools to drive service excellence throughout the entire organization.
Learn from real-world success through two mini exemplar case studies included in every chapter to highlight practical business applications.
Utilize a structured framework based on the Unisys model to help your company transition toward a customer-centric approach.
Gain a clear understanding of the key ingredients of service excellence through detailed reviews of essential business components in each chapter.
Identify how leading companies achieve their goals by studying proven methods and successful organizational strategies.
Product Specifications
- Brand
- Routledge
- Format
- hardcover
- ASIN
- 1138160091
- Domain
- Amazon UK
- Release Date
- 31 January 2017
- Listed Since
- 21 November 2016
Barcode
No barcode data available
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