£146.72

Routledge - Business Success Through Service Excellence

Name: Routledge - Business Success Through Service Excellence
Brand: Routledge
Price: 127.67 GBP
Availability: InStock

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Most common price: £147 (51 days, 58.0%)

Price range: £128 - £147

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Description

Achieve organizational growth by mastering the principles of customer-centricity. Business Success Through Service Excellence provides a practical roadmap for leaders to transform their company culture. While written specifically for CEOs and executive management, the strategies within this text are designed to engage and involve every level of your organization. This book identifies the core ingredients required to reach service excellence. By studying how leading companies have already achieved success, you can implement proven methods within your own business. The material uses a structured approach to help you build a framework for long-term success. Each chapter offers a clear review of service components, followed by two mini exemplar case studies. These real-world examples highlight how specific companies reached their goals in various business areas. From an introductory framework based on the Unisys model to a comprehensive final chapter, this text provides the tools needed to move toward a customer-centric business model.

Key Features

Designed for executive leadership, this text provides CEOs and management with the tools to drive service excellence throughout the entire organization.

Learn from real-world success through two mini exemplar case studies included in every chapter to highlight practical business applications.

Utilize a structured framework based on the Unisys model to help your company transition toward a customer-centric approach.

Gain a clear understanding of the key ingredients of service excellence through detailed reviews of essential business components in each chapter.

Identify how leading companies achieve their goals by studying proven methods and successful organizational strategies.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 1138160091
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 31 January 2017
Listed Since: 21 November 2016

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Routledge - Business Success Through Service Excellence

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