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MACMILLAN Palgrave Handbook of Service Management Book

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Description

The Palgrave Handbook of Service Management by MACMILLAN offers an innovative and thorough overview of the service management field. This text brings together an international group of leading scholars to provide a global perspective on current literature and future research directions. Starting with the definition of service as a perspective on value creation, the book explores service management as a set of organizational competencies used to enable and realize value through service. The content follows the evolution of service research and is organized into six main themes. This handbook serves as an essential resource for understanding how organizations develop the competencies necessary for effective value creation.

Key Features

This MACMILLAN handbook provides a thorough and innovative overview of the service management field.

Leading international scholars contribute a global perspective to the research and literature presented.

The text explores service management as a set of organizational competencies for realizing value creation.

The book is structured into six main themes to guide readers through the evolution of service research.

Content includes guidance for future research and an analysis of current service management literature.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
26 May 2022
Listed Since
22 October 2021

Barcode

No barcode data available

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