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£84.99
PEARSON EDUCATION Pearson Education Service Management: An Integrated Approach
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Description
Key Features
Comprehensive industry insight that explains the importance of service sectors in modern economies.
Built on three central strands of management: customers, employees, and operations.
Includes dedicated sections on performance management and service strategy for long-term planning.
Based on research workshops conducted with academics and practitioners at the Service Management Centre.
Third edition updated to reflect the current landscape of the service industry.
Product Specifications
- Brand
- PEARSON EDUCATION
- Format
- paperback
- ASIN
- 027373203X
- Domain
- Amazon UK
- Release Date
- 14 March 2013
- Listed Since
- 01 October 2010
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