£64.00

Artech House Service Management in Computing and Telecommunications (Telecommunications Library)

Green

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£105.10 £59.89 £69.75 £79.62 £89.48 £99.35 £109.21 10 June 2024 12 November 2024 17 April 2025 20 September 2025 23 February 2026

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Price range: £64 - £105

Price levels: 4 different prices over 624 days

Description

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

Product Specifications

Colour
Green
Format
hardcover
Domain
Amazon UK
Release Date
01 December 1995
Listed Since
10 February 2007

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No barcode data available

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