Service Management in Computing and Telecommunications (Telecommunications Library) - Image 1

£64.00

Artech House Service Management in Computing and Telecommunications (Telecommunications Library)

Name: Service Management in Computing and Telecommunications (Telecommunications Library)
Brand: Artech House
Price: 64.0 GBP
Availability: InStock

Green

Managers' Guides to Computing

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Description

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

Product Specifications

Brand: Artech House
Colour: Green
Format: hardcover
ASIN: 0890066760
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 01 December 1995
Listed Since: 10 February 2007

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Artech House Service Management in Computing and Telecommunications (Telecommunications Library)

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