Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management) - Image 1

£109.99

Springer Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management)

Name: Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management)
Brand: Springer
Price: 103.96 GBP
Availability: InStock

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Description

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Product Specifications

Brand: Springer
Format: hardcover
ASIN: 3030576930
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 21 January 2021
Listed Since: 16 July 2020

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Springer Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management)

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