Customer Service for Hospitality and Tourism - Image 1

£96.44

Goodfellow Publishers Customer Service for Hospitality and Tourism

Name: Customer Service for Hospitality and Tourism
Brand: Goodfellow Publishers
Price: 96.44 GBP
Availability: InStock

Customer Services

About as cheap as it gets. The only time it was cheaper was 2 months ago.

£96 today · all-time low £95 (May 2026) · usually £96

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Most common price: £97 (49 days, 70.0%)

Price range: £95 - £97

Price levels: 3 different prices over 70 days

Description

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector – a sector that was impacted more than any other due to the crisis. In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted – and even thrived - during the COVID-19 pandemic.

Product Specifications

Brand: Goodfellow Publishers
Format: hardcover
ASIN: 1915097134
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 20 March 2022
Listed Since: 21 December 2021

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Goodfellow Publishers Customer Service for Hospitality and Tourism

About as cheap as it gets. The only time it was cheaper was 2 months ago.

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