Customer Service for Hospitality and Tourism - Image 1

£96.47

Goodfellow Publishers Customer Service for Hospitality and Tourism

Name: Customer Service for Hospitality and Tourism
Brand: Goodfellow Publishers
Price: 96.47 GBP
Availability: InStock

Economics

About as cheap as it gets. The only time it was cheaper was 6 months ago.

£96 today · all-time low £94 (Dec 2025) · usually the usual

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 187 days • 187 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 187 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £97 (181 days, 96.8%)

Price range: £94 - £97

Price levels: 2 different prices over 187 days

Description

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector – a sector that was impacted more than any other due to the crisis. In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted – and even thrived - during the COVID-19 pandemic.

Product Specifications

Brand: Goodfellow Publishers
Format: hardcover
ASIN: 1915097134
Category: Books > Subjects > Business, Finance & Law > Economics
Domain: Amazon UK
Release Date: 20 March 2022
Listed Since: 21 December 2021

Barcode

No barcode data available

Goodfellow Publishers Customer Service for Hospitality and Tourism

About as cheap as it gets. The only time it was cheaper was 6 months ago.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

The International Hospitality Business: Management and Operations

Sustainability and Competitiveness in the Hospitality Industry (Advances in Hospitality, Tourism, and the Services Industry)

Hospitality and Tourism 2015: Proceedings of HTC 2015 (Malacca, Malaysia, 2-3 November 2015)

The Routledge Companion to International Hospitality Management (Routledge Companions in Business, Management and Marketing)

Strategic Management for Tourism, Hospitality and Events

Strategic Management for Tourism, Hospitality and Events

The Role of the Hospitality Industry in the Lives of Individuals and Families

The Role of the Hospitality Industry in the Lives of Individuals and Families

Social Media Marketing in Tourism and Hospitality

Hospitality and Travel Marketing

Global Cases on Hospitality Industry

Global Cases on Hospitality Industry

Hospitality Marketing: Principles and Practices

Leveraging Emotional and Artificial Intelligence for Organisational Performance

Routledge - Emerging Transformations in Tourism and Hospitality

The International Hotel Industry: Sustainable Management

Hospitality Marketing: Principles and Practices

The Routledge Handbook of Hotel Chain Management

The Routledge Handbook of Hotel Chain Management

The International Hotel Industry: Sustainable Management

The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism (Routledge Handbooks)

Hospitality Management Education (The Haworth Hospitality Press)

Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations

Marketing for Tourism, Hospitality & Events: A Global & Digital Approach