£97.24

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£97 today · previous high £97 · all-time low £96

Goodfellow Publishers Customer Service for Hospitality and Tourism

Amazon

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Last 62 days · 62 data points (no recent data)

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£97.24 £96.35 £96.54 £96.74 £96.93 £97.13 £97.32 25 July 2026 09 August 2026 24 August 2026 08 September 2026 24 September 2026
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Price Distribution

Price distribution over 62 days • 2 price levels

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2 days 60 days · current 0 15 30 45 60 £96 £97 Days at Price

Price Analysis

Most common price: £97 (60 days, 96.8%)

Price range: £96 - £97

Price levels: 2 different prices over 62 days

Description
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector – a sector that was impacted more than any other due to the crisis. In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted – and even thrived - during the COVID-19 pandemic.

Product Specifications
Brand
Goodfellow Publishers
Format
hardcover
ASIN
1915097134
Category
Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain
Amazon UK
Release Date
20 March 2022
Listed Since
21 December 2021

Barcode

No barcode data available

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