Mastering Hospitality & Tourism English: Lingua Core: English for tourism and hotel: Intermediate level B1-B2 - Image 1

£40.94

Majosta Mastering Hospitality & Tourism English: Lingua Core: English for tourism and hotel: Intermediate level B1-B2

Name: Mastering Hospitality & Tourism English: Lingua Core: English for tourism and hotel: Intermediate level B1-B2
Brand: Majosta
Price: 40.94 GBP
Availability: InStock

Young Adult

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Description

This comprehensive curriculum equips hospitality professionals with essential English communication skills for diverse hotel and tourism settings. Spanning ten units, it progresses from foundational guest interactions to advanced professional development. A key principle is focusing on crucial communication features for mutual understanding in international contexts. The program covers: Unit 1 (Welcoming Guests): First impressions and basic arrivals. Unit 2 (Room & Amenity Assistance): Describing room features and fulfilling requests. Unit 3 (Resolving Guest Issues): Addressing complaints and problem-solving. Unit 4 (Food & Beverage Services): Dining and bar communication. Unit 5 (Local Attractions): Tourist information, directions, and bookings. Unit 6 (Phone Communication): Professional telephone etiquette and inquiries. Unit 7 (Written Correspondence): Formal emails, confirmations, and internal reports. Unit 8 (Sales & Upselling): Revenue generation and promotions. Unit 9 (Event & Group Bookings): Managing large-scale inquiries and logistics. Unit 10 (Advanced Skills & Career): High-level complaint handling, cross-cultural communication, and professional meetings. This structured approach ensures learners develop a robust command of practical, clear, and universally understandable English for the hospitality and tourism industry.

Product Specifications

Brand: Majosta
Format: Paperback
ASIN: B0FBWTQDN1
Category: Books > Subjects > Young Adult
Domain: Amazon UK
Release Date: 29 May 2025
Listed Since: 04 June 2025

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Majosta Mastering Hospitality & Tourism English: Lingua Core: English for tourism and hotel: Intermediate level B1-B2

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