Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism): 87 - Image 1

£68.66

Channel View Publications Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism): 87

Name: Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism): 87
Brand: Channel View Publications
Price: 65.89 GBP
Availability: InStock

Human Resources Management

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Description

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.

Product Specifications

Brand: Channel View Publications
Format: Hardcover
ASIN: 1845417275
Category: Books > Subjects > Business, Finance & Law > Management > Human Resources > Human Resources Management
Domain: Amazon UK
Release Date: 30 January 2020
Listed Since: 24 July 2019

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Channel View Publications Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism): 87

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