Tourist Customer Service Satisfaction: An Encounter Approach: 18 (Advances in Tourism) - Image 1

£148.99

Routledge Tourist Customer Service Satisfaction: An Encounter Approach: 18 (Advances in Tourism)

Name: Tourist Customer Service Satisfaction: An Encounter Approach: 18 (Advances in Tourism)
Brand: Routledge
Price: 148.99 GBP
Availability: InStock

Retail

This is the most expensive it has ever been. Walk away.

£149 today · previous high £149 · all-time low £24

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 620 days • 620 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 620 days • 3 price ranges

Days at Price

Current Price

Price Analysis

Most common range: £124-149 (373 days, 60.2%)

Price range: £24 - £149

Price levels: 3 price ranges over 620 days

Description

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider’s role performance. The book uses encounter theory to examine the customer – provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee – centric competitive advantage in this sector can be achieved in various markets. This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.

Product Specifications

Brand: Routledge
Format: Hardcover
ASIN: 0415578043
Category: Books > Subjects > Business, Finance & Law > Management > Distribution > Retail
Domain: Amazon UK
Release Date: 22 July 2010
Listed Since: 18 December 2009

Barcode

No barcode data available

Routledge Tourist Customer Service Satisfaction: An Encounter Approach: 18 (Advances in Tourism)

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Routledge Handbook of the Tourist Experience

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism): 87

Customer Service for Hospitality and Tourism

The Study of Tourism: Past Trends and Future Directions (Contemporary Geographies of Leisure, Tourism and Mobility)

Competitive Strategies & Policies for Tourism Destinations: Quality, Innovation & Promotion (Tourism & Hospitality Development & Management Series)

The Routledge Handbook of Tourism Marketing

Technology Application in the Tourism and Hospitality Industry of Bangladesh

Global Trends, Practices, and Challenges in Contemporary Tourism and Hospitality Management

The Associational Tourism Economy: An Introduction to Collaboration - Clusters, Networks, Ecosystems (Routledge Focus on Tourism and Hospitality)

Contemporary Tourism: An international approach

Contemporary Management Approaches to the Global Hospitality and Tourism Industry

A History of the World Tourism Organization

Contemporary Tourism: An International Approach

Social Media Marketing in Tourism and Hospitality

Tourism in South and Southeast Asia: Issues and Cases

Marketing y gestión de destinos turísticos: Nuevos modelos y estrategias 2.0 (Empresa y Gestión)

Tourism Management

Routledge Event Tourism and Cultural Tourism: Issues and Debates

Tourist Experience: Contemporary Perspectives (Advances in Tourism)