Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) - Image 1

£41.99

Red Globe Press Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)

Name: Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
Brand: Red Globe Press
Price: 41.99 GBP
Availability: InStock

Customer Services

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Description

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.

Product Specifications

Brand: Red Globe Press
Format: paperback
ASIN: 0333946073
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 29 March 2001
Listed Since: 08 February 2007

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Red Globe Press Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)

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