Prentice Hall Management Skills for IS Professionals

Helps both new and experienced IT managers apply the combination of people skills and technical knowledge that is essential in today's competitive IT environment. Whether your style is guru or dictator, learn how to tailor your management style and acquire the skills most suited to your situation. Provides techniques for motivating and fostering creativity; skills for dealing effectively with both customers and vendors; methods of delegating tasks and authority without losing control; presentation tips; quality, time, and risk management tools; and pointers to use during conflict and negotiations. Includes a CD containing important forms, self-assessments, checklists, and worksheets.