£121.38

MACMILLAN - The Psychology of Customer Care Book

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Description

Improve your business efficiency with The Psychology of Customer Care: A Revolutionary Approach. Published by Palgrave Macmillan, this book offers new insights into how customers interact with your organization. By understanding the psychology behind customer needs, you can learn to help them make the best use of their time when engaging with your services. This book introduces the concept of 'time shaping' to reach optimum customer satisfaction. It provides practical guidance for various industries, including banks, airlines, hotels, and supermarkets. Learn how to define critical time care factors and use this revolutionary approach to gain an advantage over your competitors. Whether you are managing a large corporation or a small retail business, these research-based strategies provide a practical way to improve service quality and customer experience.

Key Features

Learn about 'time shaping' techniques designed to help you reach optimum customer satisfaction levels.

Gain access to research-based insights drawn from extensive international experience in customer care.

Discover how to help customers make the most efficient use of their time when interacting with your organization.

Apply industry-specific guidance tailored for sectors such as banking, airlines, hotels, and supermarkets.

Implement a practical approach to customer care that helps you stay ahead of your competitors.

Identify critical time care factors that impact how your customers perceive your business services.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
20 January 1992
Listed Since
04 January 2007

Barcode

No barcode data available

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