The DNA of Customer Experience: How Emotions Drive Value - Image 1

£41.61

MACMILLAN The DNA of Customer Experience: How Emotions Drive Value

Name: The DNA of Customer Experience: How Emotions Drive Value
Brand: MACMILLAN
Price: 41.61 GBP
Availability: InStock

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Description

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

Product Specifications

Brand: MACMILLAN
Format: Paperback
ASIN: 1349352373
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Brands & Corporate Identity
Domain: Amazon UK
Release Date: 27 August 2016
Listed Since: 17 March 2016

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