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Routledge Customer Value Creation Behavior - Routledge Business Book

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Description

In today's service-based economy, customers have evolved from passive buyers into active participants in value creation. This Routledge book explores how customer value creation behavior drives competitive advantage and organisational success. It examines the shift required within firms, where employees must transition from being exclusive service providers to becoming value facilitators. The book provides essential insight into understanding and leveraging customer value creation behaviour, helping businesses reimagine their approach to customer engagement. Rather than treating customers as mere buyers, this work demonstrates how firms can engage customers as collaborative value creators, reshaping business strategy and customer relationships for the modern marketplace.

Key Features

Routledge publication examining customer value creation behaviour in service-based economies and competitive strategy.

Explores the paradigm shift from treating customers as passive buyers to engaging them as active value creators.

Addresses how employees must evolve from exclusive service providers to value facilitators within organisations.

Provides insight into customer value creation as an essential phenomenon for achieving competitive advantage.

Ideal for business professionals, managers and academics studying customer engagement and value creation strategies.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
09 April 2014
Listed Since
17 December 2013

Barcode

No barcode data available

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