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£87.99

Cengage Learning EMEA The Service Consultant: Principles of Service Management and Ownership

Name: The Service Consultant: Principles of Service Management and Ownership
Brand: Cengage Learning EMEA
Price: 87.99 GBP
Availability: InStock

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Description

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

Product Specifications

Brand: Cengage Learning EMEA
Format: Paperback
ASIN: 0357671260
Category: Books > Subjects > Reference > Transport
Domain: Amazon UK
Release Date: 10 July 2020
Listed Since: 02 July 2020

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Cengage Learning EMEA The Service Consultant: Principles of Service Management and Ownership

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