Designing Service Excellence: People and Technology - Image 1

£49.18

CRC Press Designing Service Excellence: People and Technology

Name: Designing Service Excellence: People and Technology
Brand: CRC Press
Price: 49.18 GBP
Availability: InStock

Change Management

This is the most expensive it has ever been. Walk away.

£49 today · previous high £49 · all-time low £37

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 326 days • 326 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 326 days • 7 price levels

Days at Price

Current Price

Price Analysis

Most common price: £46 (156 days, 47.9%)

Price range: £37 - £49

Price levels: 7 different prices over 326 days

Description

The moment of truth―that instant when consumers experience and judge service quality―is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers’ experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability, and technology in the automation of high-quality service. This research-driven book identifies service―in a variety of forms―as an area of business and management where rapid change is taking place. The authors examine how service has become a balance between people and technology and explore this relationship as one of the key drivers of change. They discuss how social, cultural, and technological developments influence the ways in which customers contact, negotiate, and purchase services from their chosen service providers. These same developments are also driving communications between customers relating to the services they buy and are willing to recommend to others (or otherwise). Intermingled, these features of our current-day lives have changed the nature of service provision and service use. When your organization has its moment of truth, how will it measure up? Organizations whose business has service at its core and whose activities focus mainly on service design, management, and delivery are likely to find increasingly that, for survival, service is a matter of life or death. This book provides a deep understanding of the relationship between people and technology along with an ergonomic approach to the design and management of service delivery that helps you deliver the value and benefits that customers not only want, but increasingly come to expect.

Product Specifications

Brand: CRC Press
Format: paperback
ASIN: 0367783746
Category: Books > Subjects > Business, Finance & Law > Management > Change Management
Domain: Amazon UK
Release Date: 31 March 2021
Listed Since: 15 December 2020

Barcode

No barcode data available

CRC Press Designing Service Excellence: People and Technology

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, ... in Intelligent Systems and Computing, 601)

Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July ... (Lecture Notes in Networks and Systems, 266)

Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology

Advances in the Human Side of Service Engineering: 9 (Advances in Human Factors and Ergonomics)

Advances in the Human Side of Service Engineering (Advances in Human Factors and Ergonomics)

Service Science: The Foundations of Service Engineering and Management

Customer Experience Management: Enhancing Experience and Value Through Service Management

Services Marketing Management

The Materials of Service Design

Service Design A Complete Guide - 2019 Edition

Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation

Advances in Human Factors and Ergonomics in Healthcare and Medical Devices: Proceedings of the AHFE 2020 Virtual Conference on Human Factors and ... in Intelligent Systems and Computing, 1205)

Service Marketing (SAGE Library in Marketing)

Customer Service in Tourism and Hospitality - 2nd Edition

Springer Advances in Social and Occupational Ergonomics Book

Information Technology in the Service Economy:: Challenges and Possibilities for the 21st Century: 267 (IFIP Advances in Information and Communication Technology, 267)

Human Interaction, Emerging Technologies and Future Applications III: Proceedings of the 3rd International Conference on Human Interaction and ... in Intelligent Systems and Computing, 1253)

Serviceology for Designing the Future: Selected and Edited Papers of the 2nd International Conference on Serviceology

Advances in Human Factors, Business Management and Leadership: Proceedings of the AHFE 2020 Virtual Conferences on Human Factors, Business Management ... in Intelligent Systems and Computing, 1209)

Self-Regulation in Activity Theory: Applied Work Design for Human-Computer and Human-Machine Systems (Ergonomics Design & Mgmt. Theory & Applications)

Advances in Neuroergonomics and Cognitive Engineering: Proceedings of the AHFE 2020 Virtual Conferences on Neuroergonomics and Cognitive Engineering, ... in Intelligent Systems and Computing, 1201)

Handbook of Service Science (Service Science: Research and Innovations in the Service Economy)

Service Science: Design for Scaling and Transformation

Advances in Social & Occupational Ergonomics: Proceedings of the AHFE 2016 International Conference on Social and Occupational Ergonomics, July 27-31, ... in Intelligent Systems and Computing, 487)