£122.13

Springer Handbuch Kundenmanagement - Springer Fachbuch

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Description

Das Handbuch Kundenmanagement von Springer bietet eine umfassende Darstellung der ganzheitlichen Kundenmanagement-Strategien fur Marketing, Vertrieb und das gesamte Unternehmen. Das Fachbuch analysiert den direkten Zusammenhang zwischen Kundenzufriedenheit und Kundenloyalitat und zeigt auf, wie Zufriedenheit die Grundlage fur langfristige Kundenbindung schafft. Durch vermehrte Kaufe steigt der Kundenwert kontinuierlich, was wiederum ein Schlussel zum Unternehmenserfolg darstellt. Das Buch behandelt detailliert bewahrte Konzepte und Methoden zur Analyse der Kundenzufriedenheit und Kundenbindung sowie praktische Berechnungsmoglichkeiten des Kundenwertes. Ideal fur Fachleute in Management, Marketing und Kundenservice, die ihre Strategien optimieren mochten.

Key Features

Das Springer Handbuch behandelt ganzheitliches Kundenmanagement als zentrale Aufgabe fur Marketing, Vertrieb und die gesamte Unternehmensorganisation.

Detaillierte Analyse der Zusammenhange zwischen Kundenzufriedenheit, Loyalitat und Kundenbindung fur nachhaltiges Geschaftswachstum.

Praktische Konzepte und Methoden zur Messung und Analyse von Kundenzufriedenheit mit wissenschaftlich fundierten Ansatzen.

Umfassende Berechnungsmoglichkeiten des Kundenwertes als Schlusselvariable fur den Unternehmenserfolg.

Professionelles Fachbuch des renommierten Springer Verlags fur Fuhrungskrafte und Fachleute im Kundenmanagement.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
23 May 2008
Listed Since
05 April 2007

Barcode

No barcode data available

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