£51.99

McGraw-Hill Education Customer Service Skills for Success ISE

Price data last checked 22 day(s) ago - will refresh soon

View at Amazon

We'll watch every seller, every day. One email when your price arrives.

This is the most expensive it has ever been. Walk away.

£52 today · previous high £52 · all-time low £50

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey
↓ Forecast
where the price is heading next
↓ Statistics
all-time high & low, recent range
↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 69 days · 69 data points (no recent data)

Historical
Generating forecast…
£51.99 £50.18 £50.57 £50.97 £51.36 £51.76 £52.16 22 May 2026 08 June 2026 25 June 2026 12 July 2026 29 July 2026

Price Distribution

Price distribution over 69 days • 2 price levels

Days at Price
Current Price
61 days 8 days · current 0 15 31 46 61 £50 £52 Days at Price

Price Analysis

Most common price: £50 (61 days, 88.4%)

Price range: £50 - £52

Price levels: 2 different prices over 69 days

Description

Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what they’ve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerry’s, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms.

Key Features

New Store Stock

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
20 April 2022
Listed Since
05 December 2021

Barcode

No barcode data available

Similar Products You Might Like

21st Century Business: Customer Service, Student Edition
97% match

21st Century Business: Customer Service, Student Edition

Cengage Learning

£41.99 15 Jul 2026
BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success
96% match

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Information Age Publishing

£60.43 29 Jun 2026
Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)
96% match

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Routledge

£29.41 05 Jul 2026
The World of Customer Service
96% match

The World of Customer Service

Cengage Learning

£85.99 09 Jul 2026
Customer Service Training
96% match

Customer Service Training

Routledge

£182.76 11 Aug 2026
Services Marketing: Integrating Customer Service Across the Firm 4e
96% match

Services Marketing: Integrating Customer Service Across the Firm 4e

McGraw-Hill Education

£54.05 11 Aug 2026
Customer Service Excellence A Complete Guide
96% match

Customer Service Excellence A Complete Guide

£75.97 14 Aug 2026
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships
96% match

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

CRC Press

£61.46 10 Jul 2026
Customer Service Management in Africa: A Strategic and Operational Perspective
96% match

Customer Service Management in Africa: A Strategic and Operational Perspective

CRC Press

£51.96 08 Jul 2026
Customer Experience Management: Enhancing Experience and Value Through Service Management
95% match

Customer Experience Management: Enhancing Experience and Value Through Service Management

KENDALL HUNT PUBLISHING

£72.00 09 Jul 2026
The Operational Excellence Library; Mastering Client Touchpoints
95% match

The Operational Excellence Library; Mastering Client Touchpoints

£74.97 15 Aug 2026
CRC Press - Managing High-Tech Services Using a CRM Strategy
95% match

CRC Press - Managing High-Tech Services Using a CRM Strategy

CRC Press

£107.98 15 Jul 2026
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
95% match

Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

CRC Press

£44.99 15 Jul 2026
Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)
95% match

Customer Xperience Leadership: A Blueprint To Maximize Performance: 1 (World Scientific Lecture Notes in Marketing)

World Scientific Publishing Company

£70.95 14 Jul 2026
Customer Service in Tourism and Hospitality - 2nd Edition
95% match

Customer Service in Tourism and Hospitality - 2nd Edition

£115.00 09 Jul 2026
Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology
95% match

Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology

Springer

£137.41 19 Aug 2026
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)
95% match

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)

Routledge

£61.46 04 Jul 2026
CRC Press - Excellence in Managing Worldwide Customer Relationships
95% match

CRC Press - Excellence in Managing Worldwide Customer Relationships

CRC Press

£93.35 27 Jul 2026
Services Marketing Management
95% match

Services Marketing Management

Routledge

£153.78 13 Jul 2026
The Routledge Handbook of Service Research Insights and Ideas
95% match

The Routledge Handbook of Service Research Insights and Ideas

Routledge

£141.80 19 Aug 2026
Services Marketing Management
95% match

Services Marketing Management

Routledge

£55.92 17 Jul 2026
Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers
95% match

Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers

£44.28 15 Jul 2026
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)
95% match

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)

Springer

£136.22 17 Jun 2026
Service Leadership: The Quest for Competitive Advantage
95% match

Service Leadership: The Quest for Competitive Advantage

Sage Publications

£70.76 10 Jul 2026