£61.99

HarperCollins Children's Books Service Marketing

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Description

Brings customer satisfaction and service quality to the forefront as central concepts that are vital to any organization’s success, through a multifunctional perspective. Written to provide professors the greatest flexibility in preparing their courses. Instructors will appreciate the comprehensive Instructor’s Manual that includes detailed teaching notes for all of the cases.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
07 January 1997
Listed Since
19 January 2007

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