£72.70

MACMILLAN The Service Providers

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£73 today · usual range £0–£0 · best ever £69

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Price History & Forecast

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Last 617 days • 617 data points (No recent data available)

Historical
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£90.87 £66.43 £71.76 £77.09 £82.43 £87.76 £93.09 10 June 2024 11 November 2024 14 April 2025 15 September 2025 16 February 2026

Price Distribution

Price distribution over 617 days • 7 price levels

Days at Price
Current Price
81 days 28 days 73 days 398 days · current 6 days 15 days 16 days 0 100 199 299 398 £69 £70 £71 £73 £74 £85 £91 Days at Price

Price Analysis

Most common price: £73 (398 days, 64.5%)

Price range: £69 - £91

Price levels: 7 different prices over 617 days

Description

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Product Specifications

Format
Hardcover
Domain
Amazon UK
Release Date
17 April 2008
Listed Since
09 November 2007

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