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£72.70
MACMILLAN The Service Providers
Price data last checked 68 day(s) ago - refreshing...
Price History & Forecast
Last 23 days • 23 data points (No recent data available)
Price Distribution
Price distribution over 23 days • 2 price levels
Current Price
Price Analysis
Most common price: £73 (13 days, 56.5%)
Price range: £71 - £73
Price levels: 2 different prices over 23 days
Description
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Product Specifications
- Brand
- MACMILLAN
- Format
- Hardcover
- ASIN
- 0230514979
- Domain
- Amazon UK
- Release Date
- 17 April 2008
- Listed Since
- 09 November 2007
Barcode
No barcode data available