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Routledge Electronic Customer Relationship Management (Advances in Management Information Systems)

Name: Electronic Customer Relationship Management (Advances in Management Information Systems)
Brand: Routledge

Managers' Guides to Computing

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Description

This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new frameworks derived from current cases and applications in this emerging field. Each chapter takes a collaborative approach to eCRM that goes beyond the analytical and operational perspectives most often taken by researchers in the field. Chapters also stress integration with other enterprise information systems. The book is organized in four parts: Part I presents an overview of the role of CRM and eCRM in marketing and supply chain management; Part II focuses on the organizational success factors behind eCRM implementation; Part III presents cases of eCRM performance enhancement; and Part IV addresses eCRM issues in business-to-consumer commerce.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0765613271
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 31 January 2006
Listed Since: 12 January 2007

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Routledge Electronic Customer Relationship Management (Advances in Management Information Systems)

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