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LAP Lambert Academic Publishing CRM-A Pathway:A Case Study of Hotel Industry

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Description

This book envelops theoretical aspects of CRM in relation with hotel industry in Indian scenario. Customer relationship management is a paradigm shift for developing nations and majority of market oriented organizations are not following CRM as their main frame strategy. Understanding the segmentation, profile of targeted customers and designing CRM to facilitate its implementation is an urge. The model for relationship management of customers has been worked out which can be computerized to generate desired report for implementation.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
25 April 2013
Listed Since
30 April 2013

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