OPERATIONAL PROBLEM SOLVER: A Negotiation Strategist Research Workbook

OPERATIONAL PROBLEM SOLVER WORKBOOK gives learners, trainers and professional negotiators guidance on those things external to the negotiation that stand between getting your needs met effectively, and failure. Engaging text, diagrams, templates, explain the operational and physical aspects of the science of persuasion, negotiation and influence. The workbook starts with discussions on communications that deal with emotional intelligence and how the media can determine the outcome of a negotiation. It then walks learners through room layouts, micro-expression, macro-expression, body language and other essential factors that allow us how to conduct a negotiation appropriately and successfully. Quizzes, discussion prompts and communication skills that deal with emotional intelligence are highlighted.