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50 Activities for Sales Training

Call Centre Management

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Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more. All of the necessary materials are provided for you to effortlessly implement the activities; they come complete with trainer's notes, feedback instruments, exercises, and simulations. -------------------------------------------------------------------------------- Activities Cover Developing new business Neutralizing and resolving customer objections Closing a sale Developing and managing sales relationships Ten selling skills required for success -------------------------------------------------------------------------------- Training Methods Group interactions and discussions Feedback instruments Simulations and games Role-plays Written exercises -------------------------------------------------------------------------------- Time Guidelines Each activity takes between 30 minutes and 1 1/2 hours.

Product Specifications

Format: ring_bound
ASIN: 0874252253
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 15 January 1993
Listed Since: 16 October 2006

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50 Activities for Sales Training

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