Service-Dominant Logic: Premises, Perspectives, Possibilities - Image 1

£85.79

Cambridge University Press Service-Dominant Logic: Premises, Perspectives, Possibilities

Name: Service-Dominant Logic: Premises, Perspectives, Possibilities
Brand: Cambridge University Press
Price: 85.79 GBP
Availability: InStock

Call Centre Management

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Description

In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.

Product Specifications

Brand: Cambridge University Press
Format: hardcover
ASIN: 0521195675
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 30 January 2014
Listed Since: 24 May 2013

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Cambridge University Press Service-Dominant Logic: Premises, Perspectives, Possibilities

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