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Price distribution over 56 days • 1 price levels

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Price Analysis

Most common price: £75 (56 days, 100.0%)

Price range: £75 - £75

Price levels: 1 different prices over 56 days

Description

Microsoft Dynamics CRM drives revenue, yet many organizations lack a clear view of how well their CRM processes perform. Without a systematic assessment, hidden gaps in data quality, workflow automation, and user adoption can erode the value of even the most sophisticated CRM platform. This book delivers a structured Self-Assessment using the RDMAICS framework (Recognize, Define, Measure, Analyze, Improve, Control, Sustain). Hundreds of Microsoft Dynamics CRM-specific questions are grouped under each criterion. Readers score each question on a 1-5 scale, and the responses generate a radar-chart Scorecard that instantly highlights the exact CRM areas that need attention. The method is designed so that even professionals with limited CRM experience can quickly gauge their organization's maturity. Included Professional Toolkit (40-48 Practitioner Tools): All materials are generated fresh at the time of purchase to reflect the latest Microsoft Dynamics CRM standards and best practices. The toolkit is organized into ten sections - Getting Started, Assessment and Planning, Models and Frameworks, Processes and Handoffs, Operations and Execution, Performance and KPIs, Quality and Compliance, Sustainment and Support, Advanced Topics, and Reference. It contains more than 30 deliverables in Excel, PDF, and markdown formats, including maturity assessments, gap analyses, decision frameworks, implementation roadmaps, stakeholder maps, process runbooks, KPI dashboard templates, risk matrices, audit checklists, quick-reference cards, and more. Each Excel file provides three sheets (Instructions, Template, Pro Tips and Common Mistakes); each PDF includes Pro Tips, Common Mistakes, and a Quick Reference section. All tools are tailored to Microsoft Dynamics CRM, not generic templates. Every purchase also grants Lifetime Updates. As Microsoft Dynamics CRM evolves, buyers receive refreshed content and updated toolkit files, ensuring that the guidance remains current and aligned with the newest platform capabilities. This guide is ideal for CRM Administrators who need a repeatable assessment process, Business Analysts tasked with evaluating CRM performance, and Implementation Managers preparing rollout plans for new CRM initiatives. For example, a CRM Administrator can use the Scorecard to prioritize data-clean-up projects, while an Implementation Manager can leverage the roadmap templates to align stakeholder expectations and track progress. Developed by The Art of Service, business process architects serving over 100,000 professionals across 160 countries since 2000. Every book and toolkit draws on 25 years of operational excellence research and a continuously updated knowledge base spanning hundreds of industry frameworks.

Product Specifications

Format: paperback
ASIN: 1867440245
Category: Books > Subjects > Business, Finance & Law > Management > Quality Assurance & Total Quality Management
Domain: Amazon UK
Release Date: 22 November 2020
Listed Since: 25 November 2020

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Microsoft Dynamics CRM A Complete Guide

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