Conflict, Negotiation and Perspective Taking

In a world where conflicts are commonplace and almost unavoidable, negotiation is recommended as the preferred approach for productively handling the outcomes of disputes. In addition, negotiation is recognized as an enabler of a constructive, grounded attitude toward conflict. This book advocates that perspective-taking is a superior competency to effectively understand the points of view of others, as well as a means to create a beneficial outcome to a conflict, attain sustainable business and solutions, and develop healthier relationships. The three central themes presented in this book: conflict, negotiation, and interpersonal perspective-taking, provide different important insights into the handling of disputes and the practice of negotiation. In-depth understanding of these themes enables the negotiator to forge a “three-dimensional” instrument for effective conflict management. The concept of conflict is first introduced, followed by an examination of the negotiation process, including negotiation strategies, negotiation phases, negotiation competencies, and styles. Considerable attention is then paid to interpersonal perspective-taking and its critical role in successful interpersonal negotiation strategies, before a theoretical discussion on negotiation research models concludes the book. The intent throughout this book is to empower the reader to make the best of every conflict situation and contribute to harmonious and respectful working environments. Every individual, employee, and leader is encouraged to become a proficient negotiator who seeks mutually productive and successful results. The mutual wins require careful consideration of the other’s perspective and interests. Although this work primarily addresses professional contexts, the principles and their applications are also highly useful for everyday situations. About the Author Sandra Pineda de Forsberg has a PhD in Peace Education from Zurich University, Switzerland, focusing on negotiation and perspective taking. She has worked for over 15 years internationally with various NGOs, including work in public affairs, collaborating with local communities and with governments at a high level. She has also functioned as international business relations director in the digital B2B sector. Currently, she engages in peace education research, and provides innovative professional coaching and leadership programs through her company, Pineda de Forsberg Consulting. Roland Reichenbach has been a Professor of Foundations of Education at Zurich University, Switzerland, since 2013. A trained schoolteacher, he majored in Clinical Psychology and Philosophical Ethics at Fribourg University, Switzerland. He has held visiting scholarships at Stanford University, Université de Montréal, and Seoul National University. He has authored more than 200 articles and 20 books, including 10 monographs. He combines negotiation research with innovative negotiation workshops at a variety of renowned universities and companies.