£182.58

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£183 today · previous high £183 · all-time low £167

CRC Press Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

Amazon

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£182.58 £164.90 £168.76 £172.62 £176.47 £180.33 £184.19 27 July 2026 13 August 2026 31 August 2026 18 September 2026 06 October 2026
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9 days 63 days · current 0 16 32 47 63 £167 £183 Days at Price

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Price range: £167 - £183

Price levels: 2 different prices over 72 days

Description

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
27 July 2017
Listed Since
31 August 2017

Barcode

No barcode data available

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