Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century - Image 1

£157.32

CRC Press Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

Name: Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Brand: CRC Press
Price: 157.32 GBP
Availability: InStock

Managers' Guides to Computing

It has never been this cheap. We have no record of a lower price.

£157 today · cheaper than every other day in the last 3 months

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 44 days • 44 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 44 days • 1 price levels

Days at Price

Price Analysis

Most common price: £157 (44 days, 100.0%)

Price range: £157 - £157

Price levels: 1 different prices over 44 days

Description

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

Product Specifications

Brand: CRC Press
Format: hardcover
ASIN: 1138412376
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 27 July 2017
Listed Since: 31 August 2017

Barcode

No barcode data available

CRC Press Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

It has never been this cheap. We have no record of a lower price.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Call Center Operation: Design, Operation, and Maintenance

Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Call Centers: Technology and Techniques

Call Center Management in der Praxis: Strukturen und Prozesse betriebswirtschaftlich optimieren

Gower Handbook of Call and Contact Centre Management

Designing the Best Call Center for Your Business

CRC Press - The Call Center Dictionary Guide to Technology

Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)

Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing: 120 (Routledge Advances in Sociology)

Re-organising Service Work: Call Centres in Germany and Britain (Routledge Revivals)

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Call Center Continuity Planning

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

Innengerichtetes, identitätsbasiertes Markenmanagement in Call Centern: Eine empirische Analyse zur Konzeptionalisierung, Operationalisierung und ... Call Centern (Innovatives Markenmanagement)

Customer Service Management in Africa: A Strategic and Operational Perspective

CRC Press - Managing High-Tech Services Using a CRM Strategy

Practical Handbook of CUSTOMER SERVICE OPERATIONS

21st Century Business: Customer Service, Student Edition

Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)