£59.99

This is the most expensive it has ever been. Walk away.

£60 today · previous high £60 · all-time low £60

Springer Call Center Management in der Praxis: Strukturen und Prozesse betriebswirtschaftlich optimieren

Amazon

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 82 days · 82 data points (no recent data)

Historical
Generating forecast…
£59.99 £59.90 £59.92 £59.94 £59.96 £59.98 £60.00 26 July 2026 15 August 2026 04 September 2026 24 September 2026 15 October 2026
View at Amazon ↗

Price data last checked 9 day(s) ago - will refresh soon

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↑ Price chart
when this has been cheap or pricey
↑ Forecast
where the price is heading next
↓ Statistics
all-time high & low, recent range
↑ Price alert
name your number, we'll email you

Price Distribution

Price distribution over 82 days • 1 price levels

Days at Price
82 days 0 21 41 62 82 £60 Days at Price

Price Analysis

Most common price: £60 (82 days, 100.0%)

Price range: £60 - £60

Price levels: 1 different prices over 82 days

Description

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf Inbound Call Center ab, bei denen die Anrufe von außen eingehen. Im Vordergrund steht der Prozess der Leistungserstellung im Call Center. Zunächst wird die Frage erörtert, wie man die Performance des Call Centers misst - aus der Sicht der Anrufer wie aus der Sicht der Betreiber. Anschließend erfährt der Leser, wie insbesondere bei großen Call Centern effiziente Strukturen aussehen und wie nicht. Im dritten Teil des Buches wird die Planung der täglichen Abläufe dargestellt. Das Buch richtet sich an Praktiker im Call Center Management. Die Ausführungen sind jedoch auch für Studenten geeignet.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
26 November 2003
Listed Since
10 December 2006

Barcode

No barcode data available

Similar Products You Might Like

Call Center Operation: Design, Operation, and Maintenance
97% match

Call Center Operation: Design, Operation, and Maintenance

Digital Press

£46.49 05 Oct 2026
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
97% match

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

CRC Press

£47.49 18 Sep 2026
Call Centers: Technology and Techniques
97% match

Call Centers: Technology and Techniques

Cengage Learning

£61.99 07 Oct 2026
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
97% match

Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

CRC Press

£182.58 06 Oct 2026
The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
97% match

The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Kogan Page

£45.14 24 Sep 2026
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service
97% match

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service

Routledge

£135.00 06 Oct 2026
Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)
97% match

Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)

Routledge

£171.61 07 Oct 2026
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)
96% match

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)

Routledge

£64.03 17 Sep 2026
Gower Handbook of Call and Contact Centre Management
96% match

Gower Handbook of Call and Contact Centre Management

Routledge

£58.50 26 Sep 2026
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
96% match

Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

CRC Press

£177.82 15 Aug 2026
Designing the Best Call Center for Your Business
96% match

Designing the Best Call Center for Your Business

CRC Press

£183.48 16 Aug 2026
Re-organising Service Work: Call Centres in Germany and Britain (Routledge Revivals)
96% match

Re-organising Service Work: Call Centres in Germany and Britain (Routledge Revivals)

Routledge

£121.74 18 Sep 2026
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
96% match

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

CRC Press

£183.52 10 Oct 2026
Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing: 120 (Routledge Advances in Sociology)
96% match

Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing: 120 (Routledge Advances in Sociology)

Routledge

£98.31 18 Sep 2026
The Call Center Dictionary - Complete Guide to Technology Solutions
95% match

The Call Center Dictionary - Complete Guide to Technology Solutions

CRC Press

£183.52 15 Oct 2026
Innengerichtetes, identitätsbasiertes Markenmanagement in Call Centern: Eine empirische Analyse zur Konzeptionalisierung, Operationalisierung und ... Call Centern (Innovatives Markenmanagement)
95% match

Innengerichtetes, identitätsbasiertes Markenmanagement in Call Centern: Eine empirische Analyse zur Konzeptionalisierung, Operationalisierung und ... Call Centern (Innovatives Markenmanagement)

Gabler Verlag

£49.99 10 Oct 2026
Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)
95% match

Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

Routledge

£151.26 02 Oct 2026
Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)
95% match

Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

Routledge

£48.99 23 Sep 2026
Call Center Continuity Planning
95% match

Call Center Continuity Planning

Auerbach Publications

£1,050.00 18 Sep 2026
Implementing Value-Added Telecom Services (Artech House Telecommunications Library)
95% match

Implementing Value-Added Telecom Services (Artech House Telecommunications Library)

Artech House

£68.59 01 Oct 2026
Mitel 5312 IP Phone - Dual-Mode Handsfree Speakerphone
95% match

Mitel 5312 IP Phone - Dual-Mode Handsfree Speakerphone

Mitel

£58.95 24 Aug 2026
The Operational Excellence Library; Mastering AI in Customer Support Optimization
94% match

The Operational Excellence Library; Mastering AI in Customer Support Optimization

£75.97 12 Sep 2026
Pbx Systems for Ip Telephony (ELECTRONICS)
94% match

Pbx Systems for Ip Telephony (ELECTRONICS)

McGraw-Hill Education

£53.00 25 Sep 2026
Doro Adapto 8r DECT Digital Cordless Twin Phone Set - Black
94% match

Doro Adapto 8r DECT Digital Cordless Twin Phone Set - Black

Doro

Price unavailable