The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres - Image 1

£44.37

Kogan Page The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Name: The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
Brand: Kogan Page
Price: 44.29 GBP
Availability: InStock

Training

Price History & Forecast

Last 44 days • 44 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 44 days • 1 price levels

Days at Price

Price Analysis

Most common price: £44 (44 days, 100.0%)

Price range: £44 - £44

Price levels: 1 different prices over 44 days

Description

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.

Key Features

New

Mint Condition

Dispatch same day for order received before 12 noon

Guaranteed packaging

No quibbles returns

Product Specifications

Brand: Kogan Page
Format: hardcover
ASIN: 0749450886
Category: Books > Subjects > Business, Finance & Law > Management > Human Resources > Training
Domain: Amazon UK
Release Date: 03 December 2008
Listed Since: 05 September 2007

Barcode

No barcode data available

Kogan Page The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Price History & Forecast

Price Distribution

Price Analysis

Description

Key Features

Product Specifications

Barcode

Similar Products You Might Like

Training Practice (UK Higher Education Business Human Resourcing)

The Group Trainer's Handbook: Designing and Delivering Training for Groups

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Professional Practice in Learning and Development: How to Design and Deliver Plans for the Workplace

The Trainer's Handbook

Learning for Organizational Development: How to Design, Deliver and Evaluate Effective L&D

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

The Logistics Outsourcing Handbook: A Step-by-Step Guide From Strategy Through to Implementation

The Business Skills Handbook

Management Consultancy: A Handbook for Best Practice

Customer Service Training

Armstrong's Handbook of Learning and Development: A Guide to the Theory and Practice of L&D

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)

Creating a Learning and Development Strategy: The HR Business Partner's Guide to Developing People

The Return to Study Handbook: Study Skills for Mature, Distance, and Workplace Learners

The Winning Trainer: Winning Ways to Involve People in Learning

The Handbook of Model Job Descriptions

The Logistics Outsourcing Handbook: A Step-by-Step Guide From Strategy Through to Implementation

Handling Difficult People and Difficult Situations (HR Toolkits)

People Practice: A Complete Guide

Consultancy, Organizational Development and Change: A Practical Guide to Delivering Value

The Practitioner’s Handbook of Team Coaching

How to Manage the IT Help Desk: A guide for user support and call centre managers (Computer Weekly Professional)

Human Resource Development