£45.12

Kogan Page The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Price data last checked 16 day(s) ago - will refresh soon

View at Amazon

We'll watch every seller, every day. One email when your price arrives.

This is the most expensive it has ever been. Walk away.

£45 today · previous high £45 · all-time low £44

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey
↓ Forecast
where the price is heading next
↓ Statistics
all-time high & low, recent range
↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 75 days · 75 data points (no recent data)

Historical
Generating forecast…
£45.12 £44.31 £44.48 £44.66 £44.84 £45.02 £45.19 26 April 2026 14 May 2026 02 June 2026 20 June 2026 09 July 2026

Price Distribution

Price distribution over 75 days • 2 price levels

Days at Price
Current Price
35 days 40 days · current 0 10 20 30 40 £44 £45 Days at Price

Price Analysis

Most common price: £45 (40 days, 53.3%)

Price range: £44 - £45

Price levels: 2 different prices over 75 days

Description
The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.

Key Features

New

Mint Condition

Dispatch same day for order received before 12 noon

Guaranteed packaging

No quibbles returns

Product Specifications
Brand
Kogan Page
Format
hardcover
ASIN
0749450886
Category
Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain
Amazon UK
Release Date
03 December 2008
Listed Since
05 September 2007

Barcode

No barcode data available

Similar Products You Might Like

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
98% match

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

CRC Press

£45.59 04 Jul 2026
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)
96% match

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)

Routledge

£61.46 04 Jul 2026
Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)
96% match

Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

Routledge

£47.35 08 Jul 2026
Re-organising Service Work: Call Centres in Germany and Britain (Routledge Revivals)
96% match

Re-organising Service Work: Call Centres in Germany and Britain (Routledge Revivals)

Routledge

£113.89 06 Jul 2026
Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing: 120 (Routledge Advances in Sociology)
96% match

Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing: 120 (Routledge Advances in Sociology)

Routledge

£62.69 05 Jul 2026
Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)
95% match

Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

Routledge

£145.32 15 Jul 2026
Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)
95% match

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

Routledge

£29.41 05 Jul 2026
The Operational Excellence Library; Mastering AI in Customer Support Optimization
95% match

The Operational Excellence Library; Mastering AI in Customer Support Optimization

£75.97 03 Jul 2026
Computer Telephony Encyclopedia
95% match

Computer Telephony Encyclopedia

CRC Press

£51.99 15 Jul 2026
Computer Telephony Encyclopedia
94% match

Computer Telephony Encyclopedia

CRC Press

£159.19 16 Jul 2026
Web-Based and Traditional Outsourcing
94% match

Web-Based and Traditional Outsourcing

CRC Press

£52.00 08 Jul 2026
Pbx Systems for Ip Telephony (ELECTRONICS)
94% match

Pbx Systems for Ip Telephony (ELECTRONICS)

McGraw-Hill Education

£53.00 10 Jul 2026
Labour Markets and Identity on the Post-Industrial Assembly Line
94% match

Labour Markets and Identity on the Post-Industrial Assembly Line

Routledge

£46.54 27 Jun 2026
21st Century Business: Customer Service, Student Edition
94% match

21st Century Business: Customer Service, Student Edition

Cengage Learning

£41.99 15 Jul 2026
Labour Markets and Identity on the Post-Industrial Assembly Line
94% match

Labour Markets and Identity on the Post-Industrial Assembly Line

Routledge

£147.41 16 Jul 2026