£44.37

Kogan Page The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

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About as cheap as it gets. The only time it was cheaper was 7 months ago.

£44 today · all-time low £44 (Oct 2025) · usually the usual

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Last 639 days • 639 data points (No recent data available)

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£62.58 £42.35 £46.76 £51.18 £55.59 £60.01 £64.42 09 June 2024 15 November 2024 24 April 2025 30 September 2025 09 March 2026

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594 days · current 18 days · current 16 days 7 days 4 days 0 149 297 446 594 £44 £45 £61 £62 £63 Days at Price

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Most common price: £44 (594 days, 93.0%)

Price range: £44 - £63

Price levels: 5 different prices over 639 days

Description

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.

Key Features

New

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Dispatch same day for order received before 12 noon

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Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
03 December 2008
Listed Since
05 September 2007

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