Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone - Image 1

£165.96

CRC Press Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Name: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Brand: CRC Press
Price: 165.6 GBP
Availability: InStock

E-Commerce

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Description

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Product Specifications

Brand: CRC Press
Format: Hardcover
ASIN: 1138412228
Category: Books > Subjects > Business, Finance & Law > E-Commerce
Domain: Amazon UK
Release Date: 27 July 2017
Listed Since: 31 August 2017

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