£61.99

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£62 today · cheaper than every other day in the last 3 months

Cengage Learning Call Centers: Technology and Techniques

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£61.99 £58.89 £60.13 £61.37 £62.61 £63.85 £65.09 26 July 2026 13 August 2026 31 August 2026 18 September 2026 07 October 2026
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Price distribution over 74 days • 1 price levels

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Price levels: 1 different prices over 74 days

Description

This text develops the necessary communication, interpersonal, and problem-solving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on soft-skill effectiveness using a problem solving approach. The most current technology is covered, including web and e-commerce support, and Internet resources are integrated throughout. A student CD is included that contains additional cases, self-assessments, key terms with definitions, and links to useful Internet resources.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
12 August 2002
Listed Since
09 February 2007

Barcode

No barcode data available

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