£61.99

Cengage Learning Call Centers: Technology and Techniques

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Description

This text develops the necessary communication, interpersonal, and problem-solving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on soft-skill effectiveness using a problem solving approach. The most current technology is covered, including web and e-commerce support, and Internet resources are integrated throughout. A student CD is included that contains additional cases, self-assessments, key terms with definitions, and links to useful Internet resources.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
12 August 2002
Listed Since
09 February 2007

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