Gower Handbook of Call and Contact Centre Management - Image 1

£58.49

Routledge Gower Handbook of Call and Contact Centre Management

Name: Gower Handbook of Call and Contact Centre Management
Brand: Routledge
Price: 58.49 GBP
Availability: InStock

Customer Services

This is the most expensive it has ever been. Walk away.

£58 today · previous high £58 · all-time low £56

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 82 days · 82 data points (no recent data)

Historical

Generating forecast…

Price Distribution

Price distribution over 82 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £56 (81 days, 98.8%)

Price range: £56 - £58

Price levels: 2 different prices over 82 days

Description

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strategic decisions about how to develop a customer strategy, business planning, through to detailed considerations of staffing levels and appropriate technology. This new handbook, the first of its kind, provides a unique insight giving expert opinions on how to get the most out of your contact centre operations. Natalie Calvert, a specialist in the field, has brought together a team of 35 experienced practitioners who provide invaluable knowledge, share their experiences and draw on real-life examples to suggest practical solutions on a wide range of topics. This handbook is an indispensible guide and reference for call and contact centre managers, HR specialists and senior executives responsible for marketing, sales or customer services. The handbook is divided into six parts: I The business plan II The people factor III Contact centre technology IV Standards, processes, and outsourcing V Building profitable customer relationships VI The future.

Product Specifications

Brand: Routledge
Format: paperback
ASIN: 1138251283
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 16 March 2017
Listed Since: 01 March 2017

Barcode

No barcode data available

Routledge Gower Handbook of Call and Contact Centre Management

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)

Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

Call Centers: Technology and Techniques

Call Center Operation: Design, Operation, and Maintenance

Call Center Management in der Praxis: Strukturen und Prozesse betriebswirtschaftlich optimieren

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service

Re-organising Service Work: Call Centres in Germany and Britain (Routledge Revivals)

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)

Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing: 120 (Routledge Advances in Sociology)

Designing the Best Call Center for Your Business

CRC Press - The Call Center Dictionary Guide to Technology

Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

Call Center Continuity Planning

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Innengerichtetes, identitätsbasiertes Markenmanagement in Call Centern: Eine empirische Analyse zur Konzeptionalisierung, Operationalisierung und ... Call Centern (Innovatives Markenmanagement)

Practical Handbook of CUSTOMER SERVICE OPERATIONS

ALCATEL F890 Voice Trio - Cordless Phone DECT With Answering Machine - High Resolution Graphical Display - Handsfree - Call Barring - VIP Ringtone - 50 Min Answering Machine - 3 Handsets - Black/Grey

ALCATEL F890 Voice Quad - Cordless Phone DECT With Answering Machine - High Resolution Graphical Display - Handsfree - Call Barring - VIP Ringtone - 50 Min Answering Machine - 4 Handsets - Black/Grey

Doro Adapto 8r DECT Digital Cordless Twin Phone Set with Answer Machine - Black

VTech EA5052 DECT Cordless Phone System - 3 Handsets