£183.52

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£184 today · previous high £184 · all-time low £162

CRC Press The Call Center Dictionary - Complete Guide to Technology Solutions

Amazon

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£183.52 £160.15 £165.25 £170.35 £175.45 £180.55 £185.65 26 July 2026 15 August 2026 04 September 2026 24 September 2026 15 October 2026
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2 days 27 days 53 days · current 0 13 27 40 53 £162 £176 £184 Days at Price

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Most common price: £184 (53 days, 64.6%)

Price range: £162 - £184

Price levels: 3 different prices over 82 days

Description

The Call Center Dictionary is your essential resource for navigating modern call centre technology, techniques, and trends in the competitive 21st-century business landscape. This comprehensive guide equips you with the knowledge needed to understand call centre operations, communicate effectively with management and technical teams, and implement solutions that drive customer support excellence. Whether you're a manager seeking to optimise your call centre infrastructure or a professional looking to master industry terminology and best practices, this CRC Press publication delivers actionable insights into the complete spectrum of call centre and customer support technology. Gain clarity on systems, strategies, and innovations that shape today's customer interaction environments, enabling your organisation to stay ahead in an increasingly technology-driven market.

Key Features

The Call Center Dictionary provides comprehensive terminology and definitions for all major call centre and customer support technology solutions.

This guide helps managers understand call centre operations, technology infrastructure, and industry trends essential for competitive business success.

CRC Press delivers authoritative content on call centre techniques and best practices for implementing effective customer support systems.

The complete reference covers both foundational concepts and advanced solutions to support professionals at all experience levels.

This resource enables effective communication between call centre staff, management, and technology vendors using industry-standard terminology.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
21 August 2017
Listed Since
26 July 2017

Barcode

No barcode data available

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