Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today - Image 1

£183.52

CRC Press Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Name: Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
Brand: CRC Press
Price: 183.52 GBP
Availability: InStock

Call Centre Management

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Description

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: • Increase agent productivity by 150% to 400%. • Experience a ROI within 6 to 12 months. • Talk to at least two people in the same time it takes to manually dial and reach one person.• Boost agent morale by removing the reme dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

Product Specifications

Brand: CRC Press
Format: hardcover
ASIN: 1138412554
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 27 July 2017
Listed Since: 31 August 2017

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CRC Press Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

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