Call Center Continuity Planning - Image 1

£580.00

Auerbach Publications Call Center Continuity Planning

Name: Call Center Continuity Planning
Brand: Auerbach Publications
Price: 550.0 GBP
Availability: InStock

Managers' Guides to Computing

Price History & Forecast

Last 36 days • 36 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 36 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £550 (30 days, 83.3%)

Price range: £550 - £580

Price levels: 2 different prices over 36 days

Description

A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outages to major hurricanes. Should you use external Call Volume Management (CVM) solutions such as pre-established procedures for disaster call routing? Or, should you use internal solutions such as planning for a company cold site, virtual call center, or use of the excess capacity of your other call center during emergency? What about managing call volumes to cope with non-emergency seasonal or time of day peaks? Can you use your call centers minimum daily overflow of calls as a benefit rather than a problem? What is involved in contracting to outsource call handling to another call center in terms of effectiveness, expertise, technology, and human resources - and what advanced call processing techniques are available? Call Center Continuity Planning answers all these questions and more. It also provides detailed information on the concept of CVM, that treats the volume of calls as a fluid, that can be channeled from one place to another via computer-managed switching. Your Call Volume Management system acts like a series of aqueducts to manage the floodwaters of incoming calls before your call-takers are swept away.

Product Specifications

Brand: Auerbach Publications
Format: ring_bound
ASIN: 0849399823
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 29 November 2019
Listed Since: 10 February 2007

Barcode

No barcode data available

Auerbach Publications Call Center Continuity Planning

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Business Continuity Planning: A Project Management Approach

Crisis Management Planning and Execution

Enhancing Business Continuity and IT Capability: System Administration and Server Operating Platforms

Building an Enterprise-Wide Business Continuity Program

Business Continuity Management: Building an Effective Incident Management Plan

Critical Incident Management

Business Continuity Planning: Increasing Workplace Resilience to Disasters

Business Continuity: Best Practices - World-Class Business Continuity Managemen

Mission-Critical Network Planning (Telecommunications Library)

CRC Press Organizational Crisis Management: The Human Factor

Critical Incident Management

Security Manager's Guide to Disasters: Managing Through Emergencies, Violence, and Other Workplace Threats

Catastrophic Impact and Loss: The Capstone of Impact Assessment

Telecommunications in Disaster Areas (River Publishers Series in Communications)

Powering Through: Building Critical Infrastructure Resilience

Business Continuity Management And IT Disaster Recovery Management A Complete Guide - 2021 Edition

Developing an Enterprise Continuity Program (Information Science and Technology)

CRC Press Security Manager's Guide to Disasters - Business Book

Disaster Planning and Recovery: A Guide for Facility Professionals (Wiley-Praxis Series in Astronomy and)

Administering Data Centers: Servers, Storage, and Voice over IP

Encyclopedia of Crisis Management

Emergency Management for Healthcare Leaders: Navigating Crisis from Chaos to Control

Business Continuity Management: Global Best Practices, 4th Edition

Communication in Times of Trouble: Best Practices for Crisis and Emergency Risk Communication