£580.00

Auerbach Publications Call Center Continuity Planning

Price data last checked 55 day(s) ago - refreshing...

View at Amazon

Price History & Forecast

Last 36 days • 36 data points (No recent data available)

Historical
Generating forecast...
£580.00 £547.00 £554.20 £561.40 £568.60 £575.80 £583.00 25 January 2026 02 February 2026 11 February 2026 20 February 2026 01 March 2026

Price Distribution

Price distribution over 36 days • 2 price levels

Days at Price
Current Price
30 days 6 days · current 0 8 15 23 30 £550 £580 Days at Price

Price Analysis

Most common price: £550 (30 days, 83.3%)

Price range: £550 - £580

Price levels: 2 different prices over 36 days

Description

A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outages to major hurricanes. Should you use external Call Volume Management (CVM) solutions such as pre-established procedures for disaster call routing? Or, should you use internal solutions such as planning for a company cold site, virtual call center, or use of the excess capacity of your other call center during emergency? What about managing call volumes to cope with non-emergency seasonal or time of day peaks? Can you use your call centers minimum daily overflow of calls as a benefit rather than a problem? What is involved in contracting to outsource call handling to another call center in terms of effectiveness, expertise, technology, and human resources - and what advanced call processing techniques are available? Call Center Continuity Planning answers all these questions and more. It also provides detailed information on the concept of CVM, that treats the volume of calls as a fluid, that can be channeled from one place to another via computer-managed switching. Your Call Volume Management system acts like a series of aqueducts to manage the floodwaters of incoming calls before your call-takers are swept away.

Product Specifications

Format
ring_bound
Domain
Amazon UK
Release Date
29 November 2019
Listed Since
10 February 2007

Barcode

No barcode data available

Similar Products You Might Like

Business Continuity Planning: A Project Management Approach
92% match

Business Continuity Planning: A Project Management Approach

CRC Press

£48.76 11 Feb 2026
Crisis Management Planning and Execution
92% match

Crisis Management Planning and Execution

CRC Press

£58.03 24 Feb 2026
Enhancing Business Continuity and IT Capability: System Administration and Server Operating Platforms
92% match

Enhancing Business Continuity and IT Capability: System Administration and Server Operating Platforms

CRC Press

£48.49 07 Mar 2026
Building an Enterprise-Wide Business Continuity Program
92% match

Building an Enterprise-Wide Business Continuity Program

CRC Press

£85.40 08 Mar 2026
Business Continuity Management: Building an Effective Incident Management Plan
92% match

Business Continuity Management: Building an Effective Incident Management Plan

Wiley

£38.86 13 Jan 2026
Critical Incident Management
91% match

Critical Incident Management

Auerbach Publications

£112.27 10 Mar 2026
Business Continuity Planning: Increasing Workplace Resilience to Disasters
91% match

Business Continuity Planning: Increasing Workplace Resilience to Disasters

Butterworth-Heinemann

£56.19 16 Feb 2026
Business Continuity: Best Practices - World-Class Business Continuity Managemen
91% match

Business Continuity: Best Practices - World-Class Business Continuity Managemen

Rothstein Publishing

£63.00 21 Feb 2026
Mission-Critical Network Planning (Telecommunications Library)
91% match

Mission-Critical Network Planning (Telecommunications Library)

Artech House

£73.00 07 Mar 2026
CRC Press Organizational Crisis Management: The Human Factor
91% match

CRC Press Organizational Crisis Management: The Human Factor

CRC Press

£80.00 15 Apr 2026
Critical Incident Management
91% match

Critical Incident Management

CRC Press

£56.99 20 Feb 2026
Security Manager's Guide to Disasters: Managing Through Emergencies, Violence, and Other Workplace Threats
91% match

Security Manager's Guide to Disasters: Managing Through Emergencies, Violence, and Other Workplace Threats

CRC Press

£68.99 06 Mar 2026
Catastrophic Impact and Loss: The Capstone of Impact Assessment
91% match

Catastrophic Impact and Loss: The Capstone of Impact Assessment

CRC Press

£74.12 06 Feb 2026
Telecommunications in Disaster Areas (River Publishers Series in Communications)
91% match

Telecommunications in Disaster Areas (River Publishers Series in Communications)

River Publishers

£93.96 01 Mar 2026
Powering Through: Building Critical Infrastructure Resilience
91% match

Powering Through: Building Critical Infrastructure Resilience

Bowker

£49.55 07 Mar 2026
Business Continuity Management And IT Disaster Recovery Management A Complete Guide - 2021 Edition
91% match

Business Continuity Management And IT Disaster Recovery Management A Complete Guide - 2021 Edition

£74.97 13 Jan 2026
Developing an Enterprise Continuity Program (Information Science and Technology)
91% match

Developing an Enterprise Continuity Program (Information Science and Technology)

Taylor & Francis

£107.85 09 Mar 2026
CRC Press Security Manager's Guide to Disasters - Business Book
90% match

CRC Press Security Manager's Guide to Disasters - Business Book

CRC Press

£125.15 15 Apr 2026
Disaster Planning and Recovery: A Guide for Facility Professionals (Wiley-Praxis Series in Astronomy and)
90% match

Disaster Planning and Recovery: A Guide for Facility Professionals (Wiley-Praxis Series in Astronomy and)

Wiley

£100.99 23 Feb 2026
Administering Data Centers: Servers, Storage, and Voice over IP
90% match

Administering Data Centers: Servers, Storage, and Voice over IP

Wiley

Out of Stock 23 Feb 2026
Encyclopedia of Crisis Management
90% match

Encyclopedia of Crisis Management

Sage Publications

£180.62 10 Feb 2026
Emergency Management for Healthcare Leaders: Navigating Crisis from Chaos to Control
90% match

Emergency Management for Healthcare Leaders: Navigating Crisis from Chaos to Control

£52.77 17 Mar 2026
Business Continuity Management: Global Best Practices, 4th Edition
90% match

Business Continuity Management: Global Best Practices, 4th Edition

Rothstein Associates Inc.

£95.23 23 Jan 2026
Communication in Times of Trouble: Best Practices for Crisis and Emergency Risk Communication
90% match

Communication in Times of Trouble: Best Practices for Crisis and Emergency Risk Communication

Wiley-Blackwell

£76.95 25 Feb 2026