£46.57

Routledge Handbook of CRM: Achieving Excellence in Customer Management

Price data last checked 84 day(s) ago - refreshing...

View at Amazon

We'll watch every seller, every day. One email when your price arrives.

This is the usual price. Wait for it to drop, or tell us your number.

£47 today · usual range £44–£47 · best ever £44

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey
↓ Forecast
where the price is heading next
↓ Statistics
all-time high & low, recent range
↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 7 days • 7 data points (No recent data available)

Historical
Generating forecast...
£46.58 £43.91 £44.49 £45.07 £45.66 £46.24 £46.82 11 March 2026 12 March 2026 14 March 2026 15 March 2026 17 March 2026

Price Distribution

Price distribution over 7 days • 3 price levels

Days at Price
Current Price
3 days 1 day 3 days · current 0 1 2 2 3 £44 £45 £47 Days at Price

Price Analysis

Most common price: £44 (3 days, 42.9%)

Price range: £44 - £47

Price levels: 3 different prices over 7 days

Description

Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.

Key Features

New

Mint Condition

Dispatch same day for order received before 12 noon

Guaranteed packaging

No quibbles returns

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
31 October 2005
Listed Since
22 December 2006

Barcode

No barcode data available

Similar Products You Might Like

Customer Relationship Management: A Global Perspective
98% match

Customer Relationship Management: A Global Perspective

Routledge

£82.53 30 Mar 2026
Customer Relationship Management: Perspectives from The Marketplace
98% match

Customer Relationship Management: Perspectives from The Marketplace

Routledge

£18.41 27 Jan 2026
Auerbach Publications CRM Systems Handbook - Business Guide
98% match

Auerbach Publications CRM Systems Handbook - Business Guide

Auerbach Publications

£125.00 19 Apr 2026
Customer Relationship Management: Concept, Strategy, and Tools (Springer Texts in Business and Economics)
97% match

Customer Relationship Management: Concept, Strategy, and Tools (Springer Texts in Business and Economics)

Springer

£51.13 28 Feb 2026
Customer Relationship Management: Concept, Strategy, and Tools (Springer Texts in Business and Economics)
97% match

Customer Relationship Management: Concept, Strategy, and Tools (Springer Texts in Business and Economics)

Springer

£67.94 21 Jan 2026
Customer Relationship Management (Legend in Marketing)
97% match

Customer Relationship Management (Legend in Marketing)

Vibrant Publishers

£45.00 05 Mar 2026
Strategic Customer Management: Integrating Relationship Marketing and CRM
97% match

Strategic Customer Management: Integrating Relationship Marketing and CRM

Cambridge University Press

£41.46 05 Apr 2026
Customer Relationship Management: The Foundation of Contemporary Marketing Strategy
97% match

Customer Relationship Management: The Foundation of Contemporary Marketing Strategy

Routledge

£103.77 24 Jan 2026
Customer Relationship Management
97% match

Customer Relationship Management

PEARSON EDUCATION

£49.19 28 Feb 2026
Customer Relationship Management: Concepts, Applications and Technologies
97% match

Customer Relationship Management: Concepts, Applications and Technologies

£149.84 10 Dec 2025
Customer Relationship Management: Concepts, Applications and Technologies
97% match

Customer Relationship Management: Concepts, Applications and Technologies

£61.60 14 Jan 2026
Strategic Customer Management: Integrating Relationship Marketing and CRM
97% match

Strategic Customer Management: Integrating Relationship Marketing and CRM

Cambridge University Press

£87.99 01 Mar 2026
CRM Goes Digital: Design and Use of Digital Customer Interface in Marketing, Sales and Service (Management for Professionals)
97% match

CRM Goes Digital: Design and Use of Digital Customer Interface in Marketing, Sales and Service (Management for Professionals)

Springer

£57.28 30 Mar 2026
Customer Relationship Management: A Global Approach
97% match

Customer Relationship Management: A Global Approach

Sage Publications

£47.31 06 Mar 2026
Customer Relationship Management (CRM) for Medium and Small Enterprises: How to Find the Right Solution for Effectively Connecting with Your Customers
97% match

Customer Relationship Management (CRM) for Medium and Small Enterprises: How to Find the Right Solution for Effectively Connecting with Your Customers

CRC Press

£101.20 26 Jan 2026
Strategic Customer Relationship Management in the Age of Social Media (Advances in Marketing, Customer Relationship Management, and E-Services)
97% match

Strategic Customer Relationship Management in the Age of Social Media (Advances in Marketing, Customer Relationship Management, and E-Services)

IGI Global

£167.96 01 Feb 2026
Electronic Customer Relationship Management (Advances in Management Information Systems)
97% match

Electronic Customer Relationship Management (Advances in Management Information Systems)

Routledge

£55.34 04 Mar 2026
Electronic Customer Relationship Management (Advances in Management Information Systems)
97% match

Electronic Customer Relationship Management (Advances in Management Information Systems)

Routledge

£166.32 23 Jan 2026
Creating and Managing a CRM Platform for your Organisation
97% match

Creating and Managing a CRM Platform for your Organisation

Routledge

£136.57 15 Apr 2026
Statistical Methods in Customer Relationship Management
97% match

Statistical Methods in Customer Relationship Management

Wiley

£63.16 10 Apr 2026
Einsatz von Customer Relationship Management-Systemen: Bestimmungsgrößen, Ausprägungen und Erfolgsfaktoren (Kundenmanagement & Electronic Commerce)
96% match

Einsatz von Customer Relationship Management-Systemen: Bestimmungsgrößen, Ausprägungen und Erfolgsfaktoren (Kundenmanagement & Electronic Commerce)

Deutscher Universitätsverlag

£78.14 12 Apr 2026
CRC Press - Managing High-Tech Services Using a CRM Strategy
96% match

CRC Press - Managing High-Tech Services Using a CRM Strategy

CRC Press

£106.05 18 Apr 2026
CRM in Financial Services: A Practical Guide to Making Customer Relationship Marketing Work
96% match

CRM in Financial Services: A Practical Guide to Making Customer Relationship Marketing Work

Kogan Page

£95.00 28 Jan 2026
Salesforce CRM: The Definitive Admin Handbook - Second Edition: The Definitive Admin Handbook - Second Edition : Salesforce CRM is a web-based ... marketing and sales. With this complete guide
96% match

Salesforce CRM: The Definitive Admin Handbook - Second Edition: The Definitive Admin Handbook - Second Edition : Salesforce CRM is a web-based ... marketing and sales. With this complete guide

Packt Publishing

£45.99 07 Mar 2026