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Springer Handbuch Dienstleistungsmarketing - 2nd Edition

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Description

Expand your professional knowledge with the Handbuch Dienstleistungsmarketing by Springer. Authors Manfred Bruhn, Heribert Meffert, and Karsten Hadwich build upon their standard textbook to provide a deep dive into service marketing strategies. This second edition offers comprehensive support for designing systematic marketing approaches in both traditional service sectors and for manufacturers providing services. This updated volume covers essential planning, implementation, and control processes. The authors have revised all chapters to include current developments, specifically addressing new business models and the emergence of ecosystems as a modern form of service delivery. It serves as a vital resource for practitioners looking to navigate the evolving landscape of service-oriented business environments.

Key Features

This second edition by Springer features fully revised chapters that include the latest industry developments.

Authors Manfred Bruhn, Heribert Meffert, and Karsten Hadwich provide in-depth expertise for professional service marketing.

The content covers systematic marketing design for both classic service industries and goods-producing companies.

Learn about modern business models and the rise of ecosystems as new forms of service delivery.

The handbook guides readers through the complete process of planning, implementation, and control.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
27 June 2019
Listed Since
25 July 2018

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